Customer Service Representative

1 day ago

Denver, North Carolina, United States Food Lion Full time
Job Summary

As a Customer Service Representative at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. You will be the face of our company, and your role will be crucial in creating a positive shopping experience for our customers.

Key Responsibilities

Provide prompt, accurate, and friendly service to customers
Greet each customer and use their name whenever possible
Unload customers' groceries from cart to belt
Check the bottom of every cart and under all baby seats for items before completing an order
Follow correct bagging procedures
Scan customers' order and handle the payment transaction
Avoid personal conversations with other associates when customers are present
Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers
Follow procedures for refunds and error correction
Make every attempt to maintain accurate cash control
Follow procedures and perform overrides
Identify customers needing assistance and offer to take the customer's order to their car
Maintain alertness and call for assistance when needed to service customers
Check prices quickly and accurately
Be courteous and helpful to other associates
Wear the Food Lion uniform with apron, complete with name badge, when on duty
Retrieve shopping carts from the parking lot and cart corrals
Ensure work station and front-end area have a neat and clean presentation
Report any register malfunction to the Customer Service Manager or MOD
Ensure the MVP savings center KIOSK is filled with paper and properly working
Observe and correct all unsafe conditions that could cause associate or customer accidents
Notify QA of any cleaning issues or maintenance required on front end
Successfully complete computer-based training and training aid courses
Perform the task of cashier when scheduled or as needed
Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed
Perform the task of Food Lion To-Go Runner when scheduled or as needed
Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper, and restock cigarette drawers at each check lane
Find more efficient ways to do the job and seek to reduce costs and improve labor productivity

Requirements

High school graduate or equivalent preferred
Effective communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to perform the technical requirements of cashier and service center
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

Ability to use computers, smart devices, and other communication systems required to perform job functions
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
Pull or push up to 75 lbs. on occasion
Stand 100% of the time, frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check ID cards, checks, invoices, and other written documents

Equal Employment Opportunity

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.

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