IT Infrastructure Specialist
2 weeks ago
Position Overview:
The IT Infrastructure Specialist at Bell Ambulance plays a crucial role in providing comprehensive support for both server and desktop environments. This position is essential in ensuring that all technological systems function optimally, enabling our emergency medical services to deliver exceptional care as the leading ambulance service provider in Wisconsin.
Key Responsibilities:
- Construct, repair, configure, and deploy Windows Virtual Machines within our advanced Nutanix virtualized environment.
- Oversee System Center Configuration Manager deployments to ensure efficient software management.
- Administer McAfee security updates and conduct log monitoring to identify potential security issues.
- Ensure backup processes are effective to maintain Disaster Recovery (Commvault SaaS) readiness and business continuity.
- Develop, modify, and sustain Group Policy infrastructure to support organizational needs.
- Create and implement ad-hoc scripts to automate repetitive tasks, enhancing operational efficiency.
- Document systems, processes, and infrastructures to support ongoing business continuity.
- Manage G Suite infrastructure, including daily Active Directory synchronization and scripting tasks to enhance end-user functionality.
- Administer the 8x8 Phone System and manage the MobiControl Mobile Management platform and associated devices.
- Build, update, and maintain in-squad hardware and software resources, ensuring reliable wireless connectivity and functionality of mobile devices.
- Contribute to long-term systems projects aimed at improving Disaster Recovery readiness, security, user productivity, and EMS crew efficiency.
- Provide Level 2 helpdesk support for daily technical requests.
- Participate in the on-call support rotation with fellow IT team members.
- Perform additional tasks as assigned by the supervisor.
Qualifications:
The ideal candidate will possess recent experience with server hardware, operating systems, Nutanix, group policy, SCCM, backup solutions, virtual machine management tools, user account and security administration, email configuration, data management, scripting concepts, OS updates, antivirus management, disaster recovery solutions, capacity management, performance monitoring, and project management.
Education and Experience:
A minimum of an Associate's degree or higher in information technology, systems engineering, computer science, or a related field from an accredited institution is required. Additionally, candidates should have at least four years of recent, full-time professional experience in configuring, administering, implementing, monitoring, and maintaining IT systems.
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