Collections and Account Specialist

3 days ago


Houston, Minnesota, United States Sunnova Full time
About the Role

Sunnova is seeking a highly skilled Collections and Account Specialist to join our team. As a Collections and Account Specialist, you will be responsible for maintaining and collecting past due, delinquent, and defaulted accounts.

Key Responsibilities
  • Monitor assigned past due inventory and contact customers to determine the best course of action.
  • Provide research on customer accounts to other work groups or customers as needed.
  • Establish payment arrangements consistent with Sunnova policy to help customers resolve outstanding balances.
  • Handle inbound customer telephone calls and provide resolution to these calls to prevent escalations.
  • Request updates on outstanding cases, enter new cases, or comment on existing cases as needed for the situation.
  • Perform account maintenance, including accurate note taking, updating demographics, removing bad phone numbers, etc.
  • Demonstrate a good customer service approach with the use of soft skills to ensure that we are keeping our delinquent accounts down while simultaneously providing a positive customer experience.
Requirements
  • Minimum of one year of equivalent experience in collecting delinquent accounts.
  • Three to five years' experience in a customer service and/or call center setting.
  • Intermediate skills with Microsoft Excel, Office, and Teams.
  • Bilingual in Spanish.
  • Ability to work independently and complete assigned tasks timely.
Preferred Qualifications
  • Previous experience in the utility industry.
  • Previous experience in a B2C retail environment.
Working Conditions
  • In-office position.
  • Ability to adhere to PCI and Compliance standards.
  • Projects and activities may dictate the need for working longer hours at times.


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