Collections Specialist

1 week ago

Houston, United States Sunnova Energy International, Inc. Full time

Brief Description of Sunnova


Sunnova (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.

At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better.

If you're excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply


The Collections Specialist Position


The Collection Specialist is responsible for the maintenance and collection of past due, delinquent, and defaulted accounts. Primarily this will be by contacting customers by phone, email, or automated dialer.  Aside from phone calls, a specialist will also perform account research to identify opportunities to maintain the account including skip tracing, entering accounts for disconnect of service, requesting an updated or corrected letter, escalating account issues to the correct departments, etc.  



Collections Specialist Responsibilities
  • Monitor assigned past due inventory.  Contact customers and analyze account information to determine what action should be taken.
  • Provide research on customer accounts to other work groups or customers as needed.
  • Establish payment arrangements consistent with Sunnova policy to help customers resolve outstanding balances.
  • Handle inbound customer telephone calls and provide resolution to these calls to prevent escalations.  
  • Request updates on outstanding cases, enter new cases, or comment on existing cases as needed for the situation.
  • Perform account maintenance including accurate note taking, updating demographics, removing bad phone numbers, etc.
  • Demonstrate a good customer service approach with the use of soft skills to ensure that we are keeping our delinquent accounts down while simultaneously providing a positive customer experience.
  • Perform other functions as assigned.


Minimum Requirements
  • Minimum of one year of equivalent experience in collecting delinquent accounts
  • Three to five years’ experience in a customer service and/or call center setting
  • Intermediate skills with Microsoft Excel, Office, and Teams
  • Bilingual in Spanish
  • Ability to work independently and complete assigned tasks timely


Preferred Qualifications
  • Previous experience in the utility industry 
  • Previous experience in a B2C retail environment


Additional Knowledge, Skills and Abilities:
  • Intermediate analytical and mathematical skills 
  • Ability to analyze and make decisions using available data.


Working conditions
  • In-office position
  • Ability to adhere to PCI and Compliance standards
  • Projects and activities may dictate the need for working longer hours at times


Sunnova offers a generous employee reward package that includes:
  • Comprehensive benefits
  • Competitive compensation & annual bonus
  • Paid time off, including 10 holidays and Paid Parental Leave
  • Cell phone allowance for many roles
  • Discounted fitness memberships through health provider
  • Paid parking provided



#LI-LS1


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people.  If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process.

If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.

  • Collection Specialist

    3 months ago

    Houston, United States BENCHMARK CU SERVICES INC Full time

    Job DescriptionJob DescriptionBenefits/PerksEntry level position Full time 40 hours/week Mon-Fri day shiftHourly pay from $18 - $20Paid Time OffCareers Advancement OpportunitiesJob SummaryWe are seeking a Collection Specialist to join our team. In this role, you will monitor accounts to identify outstanding payments and communicate with consumers regarding...

  • Collection Specialist

    2 weeks ago

    Houston, United States BENCHMARK CU SERVICES INC Full time $19

    Job DescriptionJob DescriptionBenefits:401(k)Paid time offTraining & developmentOpportunity for advancementBenefits/PerksEntry level positionFull time 40 hours/weekMon-Fri day shiftHourly pay from $19 - $22Paid Time OffCareers Advancement OpportunitiesJob SummaryWe are seeking a Collection Specialist to join our team. In this role, you will monitor accounts...

  • AR Collections Specialist

    3 weeks ago

    Houston, United States Creative Financial Staffing Full time

    Job Title: AR Collections SpecialistAR Collections Specialist Job Overview:We are seeking a motivated and detail-oriented AR Collections Specialist to join our fast-paced Accounts Receivable Department. In this role, you will be responsible for managing and collecting on assigned accounts to reduce delinquency and improve cash flow. The ideal candidate will...

  • Collections Specialist

    4 days ago

    Houston, Texas, United States CRDN of the Ark-La-Tex Full time

    Job SummaryCRDN of the Ark-La-Tex is seeking a highly organized and detail-oriented Collections Specialist to join our team. As a Collections Specialist, you will be responsible for managing and collecting outstanding debts from insurance providers, contractors, and insureds.Key ResponsibilitiesMonitor companies' Accounts Receivable and identify overdue...

  • Collections Specialist

    1 week ago

    Houston, Texas, United States T Motors Full time

    Job OverviewWe are seeking a dedicated Collections Specialist to join our team at T Motors. In this role, you will be tasked with managing billing collections for our clientele. Proficiency in both English and Spanish is essential, and candidates must be available for full-time employment.Key Responsibilities:Identify and notify clients regarding outstanding...

  • Collections Specialist

    3 months ago

    Houston, United States EXCEL MOTORS Full time

    Job DescriptionJob DescriptionWe are looking for ​a Collections Specialists to join our team! You will be responsible for securing billing payments from your customers.Responsibilities:Find and inform customers about unpaid accountsReceive and post payment to customer's accountAdvise and follow-up with customers on unpaid accountsInitiate vehicle...

  • Collections Specialist

    3 months ago

    Houston, United States Amerisource Funding | Amerisource Business Capital Full time

    Job DescriptionJob DescriptionAmerisource Funding, Inc. is looking for an organized, energetic, self-disciplined Collections Specialist to join our team on a Part-Time basis. Amerisource Funding, Inc. has provided small and middle market businesses with asset based lending, outsourced management of accounts receivable, credit support and collection...

  • Collections Specialist

    1 week ago

    houston, United States Whitestone REIT Full time

    About Us: Join a dynamic and collaborative team in a fast-paced environment where you'll have the opportunity to continuously grow and gain valuable insights into the Commercial Real Estate industry. Our company offers an engaging work atmosphere and a platform for professional development.Role Overview: We are seeking a skilled Collections Specialist to...

  • Collections Specialist

    1 week ago

    houston, United States Whitestone REIT Full time

    About Us: Join a dynamic and collaborative team in a fast-paced environment where you'll have the opportunity to continuously grow and gain valuable insights into the Commercial Real Estate industry. Our company offers an engaging work atmosphere and a platform for professional development.Role Overview: We are seeking a skilled Collections Specialist to...

  • Collections Specialist

    2 weeks ago

    Houston, United States Whitestone REIT Full time

    About Us: Join a dynamic and collaborative team in a fast-paced environment where you'll have the opportunity to continuously grow and gain valuable insights into the Commercial Real Estate industry. Our company offers an engaging work atmosphere and a platform for professional development.Role Overview: We are seeking a skilled Collections Specialist to...

  • Collections Specialist

    1 week ago

    Houston, United States Whitestone REIT Full time

    About Us: Join a dynamic and collaborative team in a fast-paced environment where you'll have the opportunity to continuously grow and gain valuable insights into the Commercial Real Estate industry. Our company offers an engaging work atmosphere and a platform for professional development.Role Overview: We are seeking a skilled Collections Specialist to...

  • Collections Specialist

    3 months ago

    Houston, United States Blake Credit Union Services, Inc. Full time

    Job DescriptionJob DescriptionWe are looking for experienced Collections Specialists to join our organization of dedicated and driven individuals. The company was founded in 1982 in Houston, Texas with our unique and highly effective Delinquency Control Program. This service provides credit unions with experienced, highly trained personnel who understand the...

  • Collections and Account Specialist

    3 days ago

    Houston, Minnesota, United States Sunnova Full time

    About the RoleSunnova is seeking a highly skilled Collections and Account Specialist to join our team. As a Collections and Account Specialist, you will be responsible for maintaining and collecting past due, delinquent, and defaulted accounts.Key ResponsibilitiesMonitor assigned past due inventory and contact customers to determine the best course of...

  • Collections Litigation Specialist

    2 weeks ago

    Houston, Texas, United States Radius Global Solutions Full time

    Become a key player in our Collections TeamRadius Global Solutions LLC is on the lookout for dedicated professionals to take on the role of Collections Litigation Specialist. In this capacity, you will engage in proactive measures to recover overdue payments for a prominent international financial institution. Collaborating closely with our Legal Support...

  • Plasma Collection Specialist

    2 weeks ago

    Houston, Texas, United States Octapharma Plasma Full time

    Elevate Your Career with Octapharma PlasmaAre you eager to enhance your professional journey while making a significant impact on the lives of donors and patients? Octapharma Plasma is a dynamic organization that provides numerous opportunities for personal and professional growth. Join our team as a Plasma Collection Specialist and contribute to our mission...

  • AR Collections Specialist

    1 month ago

    Houston, United States Medical AR Management Services, LLC Full time

    Job DescriptionJob DescriptionSummaryOnsite The accounts receivable collections specialist will be responsible for maintaining industry standards for the A/R they are assigned to for all carriers in regard to aging, collection rates, appeals, rejections and claims with no activity. This position will also post adjustments as needed and responsible for the...

  • Credit and Collections Specialist

    2 weeks ago

    Houston, Texas, United States Daltile Full time

    Dal-Tile is seeking a dedicated Credit and Collections Specialist to join our finance team. In this role, you will work closely with the Regional Credit Manager to support both internal and external customer relationships. You'll play a vital part in ensuring timely payments and maintaining strong financial health for our organization. Primary...

  • Accounts Receivables

    1 month ago

    Houston, United States Tricon Precast LTD Full time

    The Credit and AR Specialist performs all accounts receivable and administrative duties as it relates to AR accounting functions. Responsible for managing and maintaining day-to-day operations for Florida projects. This position will monitor the A/R sub ledger and ensure timely collections on a weekly and monthly basis. Will have direct interaction...

  • Legal Collections Specialist

    3 months ago

    Houston, United States Baker Donelson Full time

    Job Details Description Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC has an immediate opening for a Legal Collections Specialist. Candidate may reside in Baltimore, Baton Rouge, Birmingham, Chattanooga, Houston, Jackson, Knoxville, Memphis, Atlanta, or New Orleans areas. The position is remote other than the 2nd and 4th mandatory...

  • Medical Collections Specialist

    3 months ago

    Houston, United States Millennium Physicians Association Full time

    Job DescriptionJob DescriptionGeneral Summary of Duties: This position is responsible for medical billing and accounts receivable follow-up with current and former payer accounts for the Business Office.Essential Functions:• Claim follow-up• Ability to prioritize collection activity on a daily routine• Reviews and process Insurance EOBs, denial and...