Compliance Resolution Coordinator

22 hours ago


El Dorado Hills, California, United States Blue Cross and Blue Shield Association Full time
Job Summary:
Blue Cross and Blue Shield Association seeks a skilled Regulatory Complaint Coordinator to support our Appeals and Grievance Department. This role involves managing complex regulatory complaints, conducting research, and collaborating with various stakeholders to resolve issues related to CalPERS appeals and grievance processing. The successful candidate will have strong analytical, communication, and problem-solving skills, with the ability to meet compliance, quality, and production metrics. We offer a competitive compensation package, including a salary range of $85,000 - $110,000 per year, based on experience and qualifications.

About the Job:
This is an excellent opportunity to join a dynamic team dedicated to delivering exceptional healthcare services. As a Regulatory Complaint Coordinator, you will be responsible for preparing detailed file summary responses, evaluating timelines, and communicating with various stakeholders. You will also play a key role in resolving issues related to CalPERS appeals and grievance processing, working closely with Leadership, other departments, and regulatory agencies. If you are passionate about making a difference in healthcare and possess the required skills and qualifications, we encourage you to apply for this rewarding opportunity.

Key Responsibilities:
* Prepare detailed file summary responses for submission to multiple regulatory, legislative, and accreditation agencies.
* Conduct thorough research to evaluate end-to-end timelines of member health provider services, claim processing, and other data to inform grievance/appeal decisions.
* Gather information from third parties and respond to complex regulatory complaint inquiries, ensuring timely and effective communication with stakeholders.
* Collaborate with Leadership, other departments, and regulatory agencies to resolve issues related to CalPERS appeals and grievance processing, promoting a positive and responsive service culture.
* Develop a timeline of events and gather missing information from third parties, such as medical providers, to determine the response to inquiries.

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