Healthcare Appeals Specialist

1 day ago


El Dorado Hills, California, United States Blue Shield of California Full time
Overview

The Appeals and Grievances team at Blue Shield of California plays a crucial role in managing and resolving member appeals and grievances. As an Appeals and Grievances Representative, Advanced Coordinator, you will be responsible for taking incoming telephone calls, reviewing, researching, and responding to appeals and grievances within established compliance timeframes.

Key Responsibilities
  • Answer telephone inquiries regarding member appeals.
  • Respond to appeals and grievances and member reconsiderations.
  • Research, review, and resolve high-level/high-priority member grievances, appeals, and complaints.
  • Interpret and explain health plan benefits, policies, procedures, and functions to members and providers.
  • Prepare files for clinician review.
  • Provide guidance to and act as an authoritative source for others within the same skill set.
  • Administer ongoing grievance tracking, trending, and reporting for assigned grievances.
  • Review incoming appeals and grievances and determine which area to assign case to or reroute if the issue does not meet appeal or grievance criteria.
Requirements

To succeed in this role, you will need:

  • A high school diploma or GED.
  • At least 4 years combined operations experience such as I&B, Claims, Customer Services, Regulatory Affairs, with at least 1 year of direct experience in Appeals/Grievances or similar combination.
  • Knowledge of Microsoft Systems such as PowerPoint, Excel, and Word.
Compensation

The pay range for this role is estimated to be between $22.70 and $31.77 per hour, based on location and experience.



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