Client Service Ambassador

4 days ago


Fairless Hills, Pennsylvania, United States Banfield Full time

Job Summary:

The Client Service Representative (CSR) plays a vital role in driving the flow of clients and pets through the hospital, maximizing the productivity of the veterinary medical team, ensuring excellent communication with associates and clients, and coordinating the care of clients and pets in a welcoming, friendly, and efficient manner. This position influences clients to return and refer their friends and families, contributing to the growth and success of Banfield.

Key Responsibilities:

  • Drive client and pet flow through the hospital, ensuring a seamless experience
  • Maximize veterinary medical team productivity, focusing on client and pet numbers
  • Ensure effective communication with associates and clients, fostering a positive and welcoming environment
  • Coordinate client and pet care, prioritizing their needs and preferences
  • Influence clients to return and refer friends and family, promoting Banfield's growth and success

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities
  • Strong problem-solving and conflict resolution skills
  • Ability to maintain confidentiality and handle sensitive information
  • Flexibility and adaptability in a dynamic work environment


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