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Flight Services Associate

2 months ago

New York, New York, United States WFS Full time

Position Overview

The Airport Passenger Service Representative is responsible for executing a variety of airport and passenger service tasks. This includes handling reservations, preparing and issuing tickets and itineraries, calculating fares, processing refunds, and managing baggage check-in. The representative also provides essential travel information to passengers, assists with boarding and deplaning processes, and verifies ticket validity while managing various flight-related documentation.

Key Responsibilities

  • Evaluate distances and ensure accuracy in service delivery.
  • Handle monetary transactions with precision.
  • Engage with customers effectively, addressing their inquiries.
  • Maintain punctuality and regular attendance.
  • Adhere to uniform and grooming standards set by the company.
  • Communicate clearly and effectively with passengers.
  • Respond to repetitive customer questions with patience and friendliness.

Essential Qualifications

  • High School Diploma, GED, or equivalent.
  • Preferred: High school diploma or equivalent.
  • Proficient in computer usage.
  • Ability to perform under pressure.
  • Strong interpersonal and communication skills.

Desirable Skills

  • Exhibit leadership qualities, initiative, and sound judgment.
  • Fluency in English is required; additional languages may be beneficial based on customer needs.

Physical and Working Conditions

  • Capable of lifting items up to 70 lbs.
  • Ability to stand and walk for extended periods.
  • Physical dexterity to perform various tasks throughout the shift.

Benefits and Perks

  • Advance Pay Options: Access a portion of your earned wages through available apps.
  • Recognition Programs: Receive on-the-spot awards for outstanding performance.
  • Healthcare Options: Comprehensive medical care plans for full and part-time employees.
  • Employee Discounts: Enjoy travel discounts, pet insurance, and shopping perks.
  • Wellness Initiatives: Participate in programs aimed at improving health and well-being.
  • Retirement Savings: Benefit from a 401k program with company matching.
  • Career Advancement: Opportunities for internal mobility and transfers within the company.