Copier/Printer Operator: Area Support Specialist

About the Role

As a Copier/Printer Operator: Area Support I Rep, you will be responsible for delivering high-quality customer service and support to our clients. This role requires flexibility and adaptability to provide coverage at multiple sites throughout the region.

Your Impact

• Promptly inform your supervisor of potential problems or customer concerns.
• Review and respond to management and client requests via various communication channels.
• Focus on providing excellent customer service and ensuring customer satisfaction.
• Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Perform a variety of tasks, including copy/print production, copier maintenance, mail/courier services, reception/office services, shipping/receiving, inventory services, and file room/records file services, based on assigned location.
• Attend cross-functional trainings to ensure ability to provide coverage when short-staffed.
• Provide site coverage as needed, requiring flexibility to change schedule/location at a moment's notice.
• Collaborate with multiple account teams to ensure a smooth transition of responsibility with minimal impact to client services.

Responsibilities

Copy/Print Production/Copy Center:
• Responsible for prompt and accurate reproduction of all print requests.
• Review electronic files for print readiness, print documents, punch, bind, assemble, sort, laminate, and perform pre-delivery quality control checks.
• Receive, log, deliver, and track all activity for reporting purposes.
• Respond to customer requests.
• Perform routine upkeep and basic maintenance of equipment.
• Record and track customer inquiries and fulfillment of requests.
• Perform daily convenience care functions as needed.

Mail/Courier Services:
• Responsible for prompt and accurate receiving, sorting, delivery, pickup, and processing of all courier items, interoffice mail, newspapers, magazines, and all classes of United States Postal Services mail.
• Track courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Research and route unidentified and generic mail.
• Receive, log, deliver, and track messenger items.
• Respond to customer requests.
• Perform routine upkeep of equipment.
• Record and track customer inquiries and fulfillment of requests.

Reception/Office Services:
• Responsible for performing general front office reception duties, such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, and entering data into the computer.
• Respond to customer needs and requests, accept deliveries, and set up food and beverages for meetings.
• May also be responsible for copy/binding/copier maintenance.

File Room/Records File Services:
• Ensure all filing assignments from the current and previous day have been filed.
• Create, maintain, update, and monitor files, file database, and file rooms.
• Coordinate special projects and other functions assigned by client contact and Site Manager.
• Ensure all file rooms are intact at all times.

Device Maintenance:
• Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer locations.
• Follow daily, established maintenance processes and procedures.
• Maintain routine upkeep of equipment, including cleaning glass and surfaces, clearing paper jams, replenishing toner, and loading paper.
• Evaluate equipment issues and notify the service department if unable to resolve.
• Deliver paper.
• Assist end-users in basic functionality of equipment.
• Record meter reads.
• Maintain service activity reports.
• Monitor supplies and restock inventory.

Shipping/Receiving:
• Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
• Receive shipments and count pieces, retain shipment paperwork, follow delivery schedule for incoming shipments, and secure customer signatures.
• Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.

Inventory Services:
• Process and monitor all inventory movement within assigned responsibilities, locations, and organizations.
• Analyze ongoing activity of inventory.
• Assist in identifying slow-moving and obsolete inventory or when inventory levels are low.
• Monitor and communicate status of inventory.
• Initiate, conduct, and report on Physical Inventories.

About You: The Skills & Expertise You Bring

• Note: This is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
• High School Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Basic computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Must be willing to learn new skills and interact with new teams on a regular basis.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's Worlds Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

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#pm20 #li-jg1 #li-onsite #ID22

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