Copier/Printer Operator: Area Support I Rep

4 days ago


King of Prussia, Pennsylvania, United States Canon U.S.A., Inc. Full time
About the Role

As a Copier/Printer Operator: Area Support I Rep, you will be responsible for delivering various on-site work assignments, providing customer service, and ensuring customer satisfaction. This role requires flexibility to provide coverage at multiple sites throughout the region.

Your Impact
  • Promptly inform your supervisor of potential problems or customer concerns.
  • Review and respond to management and client requests via emails, phone calls, text messages, and verbal communication.
  • Focus on providing good customer service and ensuring customer satisfaction.
  • Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
  • Perform various tasks, including Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services, based on assigned location.
  • Attend cross-functional trainings to ensure ability to provide coverage when short-staffed.
  • Provide site coverage as needed, requiring flexibility to change schedule/location at a moment's notice.
  • Collaborate with multiple account teams to ensure a smooth transition of responsibility with minimal impact to client services.
ResponsibilitiesCopy/Print Production/Copy Center
  • Responsible for prompt and accurate reproduction of all print requests.
  • Review electronic files for print readiness, print documents, punch, bind, assemble, sort, laminate, and perform predelivery quality control checks.
  • Receive, log, deliver, and track all activity for reporting purposes.
  • Respond to customer requests.
  • Perform routine upkeep and basic maintenance of equipment.
  • Record and track customer inquiries and fulfillment of requests.
  • Perform daily convenience care functions as needed.
Mail/Courier Services
  • Responsible for prompt and accurate receiving, sorting, delivery, pickup, and processing of all courier items, interoffice mail, newspapers, magazines, and all classes of United States Postal Services mail.
  • Track courier and accountable items (FedEx, UPS, Certified Mail, etc).
  • Research and route unidentified and generic mail. Receive, log, deliver, and track messenger items.
  • Respond to customer requests.
  • Perform routine upkeep of equipment.
  • Record and track customer inquiries and fulfillment of requests.
Reception/Office Services
  • Responsible for performing general front office reception duties, such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, and entering data into the computer.
  • Respond to customer needs and requests, accept deliveries, and set up food and beverages for meetings.
  • May also be responsible for copy/binding/copier maintenance.
File Room/Records File Services
  • Ensure all filing assignments from the current and previous day have been filed.
  • Create, maintain, update, and monitor files, file database, and file rooms.
  • Coordinate special projects and other functions assigned by client contact and Site Manager.
  • Ensure all file rooms are intact at all times.
Device Maintenance
  • Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer locations.
  • Follow daily, established maintenance processes and procedures.
  • Maintain routine upkeep of equipment, including cleaning glass and surfaces, clearing paper jams, replenishing toner, and loading paper.
  • Evaluate equipment issues and notify the service department if unable to resolve.
  • Deliver paper.
  • Assist end-users in basic functionality of equipment.
  • Record meter reads.
  • Maintain service activity reports.
  • Monitor supplies and restock inventory.
Shipping/Receiving
  • Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
  • Receive shipments and count pieces, retain shipment paperwork, follow delivery schedule for incoming shipments, and secure customer signatures.
  • Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
Inventory Services
  • Process and monitor all inventory movement within assigned responsibilities, locations, and organizations.
  • Analyze ongoing activity of inventory.
  • Assist in identifying slow-moving and obsolete inventory or when inventory levels are low.
  • Monitor and communicate status of inventory.
  • Initiate, conduct, and report on Physical Inventories.


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