Hotel Operations Director
4 weeks ago
Job Title: Hotel Operations Director
About the Role:
We are seeking a Hotel Operations Director to lead Graduate Columbia and its team of hospitality enthusiasts. As a key member of our management team, you will be responsible for managing budgets and financial plans, maintaining statistical and financial records, and setting and achieving sales and profit targets.
Key Responsibilities:
- Managing budgets and financial plans and controlling expenditure
- Maintaining statistical and financial records
- Setting and achieving sales and profit targets
- Recruiting, training, and monitoring staff
- Planning work schedules for individuals and teams
- Meeting and greeting customers
- Dealing with customer complaints and comments
- Addressing problems and troubleshooting
- Ensuring events and conferences run smoothly
- Supervising maintenance, supplies, renovations, and furnishings
- Dealing with contractors and suppliers
- Ensuring security is effective
- Carrying out inspections of property and services
- Ensuring compliance with licensing laws, health and safety, and other statutory regulations
- Acting as a storyteller for our brand, our hotel, and its décor
- Working with colleagues to deliver inspirational service
Requirements:
- Previous experience as General Manager or Assistant General Manager at a similar size and type of hotel
- Bachelor's Degree in Hospitality Management or Business preferred
- Ability to communicate effectively verbally and in writing
- Demonstrated ability to lead a team
- Excellent attention to detail
- Financial savvy
- Proficient in Microsoft Office products
Benefits:
- Work today, get paid today, with Daily Pay
- Free telemedicine and virtual mental health care access for all team members starting day one
- Multiple health insurance and life insurance options
- 401k plan + company match
- Paid time off for eligible team members
- Holiday pay/paid holidays
- Pet insurance
- Employee Assistance Program
- Discounted hotel rooms
- Savings Marketplace discounts on event tickets, electronics, gym memberships + more
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