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Senior Director, Client Management – Travel Vertical

2 months ago

Irving, Texas, United States Epsilon Full time
About the Role

We are seeking a highly skilled and experienced Senior Director to lead our Client Management team in the Travel Vertical at Epsilon. As a trusted advisor to our clients, you will play a pivotal role in driving revenue growth and enhancing client relationships by leveraging Epsilon's advanced digital media solutions.

Key Responsibilities
  • Client Partnership: Establish and nurture deep relationships with key stakeholders across the client's organization, including strategy, marketing, analytics, legal, and compliance teams. Position yourself as a trusted advisor, creating win/win outcomes that align Epsilon's solutions with the client's business objectives.
  • Strategic Solution Delivery: Lead internal teams in developing and delivering objective-based solutions that address the client's most compelling priorities. Utilize Epsilon's comprehensive digital media solutions—encompassing programmatic display, video, OTT/CTV, and streaming audio—to craft customized sales strategies that meet client needs and drive growth.
  • Consultative Approach: Apply your business acumen to understand client needs and market trends. Use this insight to offer creative and consultative solutions that are both competitive and meaningful, ensuring that Epsilon remains at the forefront of digital media innovation.
  • Account Management: Oversee the day-to-day management of client accounts, ensuring seamless execution and resolution of any issues. Facilitate effective internal and external communication to maintain high levels of client satisfaction and operational efficiency.
  • Market Insight and Negotiation: Quickly assimilate the client's industry landscape and emerging trends. Negotiate with key decision-makers and influencers to achieve favorable outcomes for both Epsilon and the client, driving mutual success.
  • Roadmap for Success: Develop and implement a strategic roadmap that fosters client satisfaction, growth, and trust. Work to become the client's trusted advisor by continuously delivering value and aligning Epsilon's solutions with their evolving needs.
  • Talent Development: Mentor and develop internal talent to enhance the team's capabilities and ensure the delivery of outstanding results. Promote a culture of excellence and continuous improvement within the team.
Requirements
  • Experience: Over 10 years of professional sales and marketing experience, with a preference for team management or leadership roles.
  • Client Management: Proven experience in client management or sales, with expertise in ad solutions, direct marketing, or agency environments.
  • Marketing Expertise: Strong understanding of marketing strategy, analytics, media performance, and forecasting. Ability to leverage this knowledge to formulate and execute effective strategies.
  • Self-Motivation: Proactive in identifying opportunities, new business prospects, and market gaps without requiring constant supervision.
  • Consultative Sales: Comfort and experience with consultative sales and solution selling approaches.
  • Strategic Planning: Strong business and strategic planning skills, with a solid quantitative background and proficiency in analytic tools and techniques.
  • Negotiation Skills: Exceptional negotiation abilities, with a track record of creating positive outcomes for clients and stakeholders.
  • Communication: Effective communication skills across all organizational levels, with the ability to collaborate successfully in a team-oriented environment.
  • Technical Skills: Proficiency in Microsoft Office, Excel, PowerPoint, and
  • Education: BA/BS degree preferred, with a strong academic record; MBA is a plus.