Deposit Operations Support Manager

2 weeks ago


Albany, New York, United States Pioneer Full time
Job Summary:

Pioneer is seeking a highly skilled Deposit Operations Support Manager to join our team. As a key member of our Deposit Operations department, you will be responsible for ensuring the smooth operation of our daily deposit activities.

Key Responsibilities:

  • Coordinate the daily operations of the Deposit Operations staff, including assignment and monitoring of work, issue resolution, and team direction.
  • Review and approve assigned work from the Deposit Operations team, ensuring accuracy and quality meet expectations.
  • Oversee daily, weekly, and monthly tasks, including Fed Statement reconciliation, General Ledger Account analysis, and other assigned duties.
  • Drive team motivation and focus, producing high-quality work and delivering exceptional customer experiences.
  • Liaise with the retail branch network, resolving and escalating problems in a timely manner.
  • Prepare monthly metrics and reporting for management review.
  • Maintain an understanding of all tasks completed by the Deposit Operations Team, filling in and assisting as needed.
  • Engage in project initiatives, including bank-wide and department-specific projects.
  • Streamline processes to improve operational effectiveness and client experience.
  • Assist in evaluating performance and providing feedback to the Deposit Operations Officer.

Requirements:

  • Associate's degree in business or related field preferred, or at least 5 years' experience in the banking industry.
  • Minimum of 2 years supervisory experience required, preferably in banking operations.
  • Strong communication skills with a professional and courteous style.
  • Working knowledge of computer operating systems and office automation software.


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