IT Production Support Specialist

4 days ago

Albany, New York, United States The Research Foundation for SUNY Full time
Job Title: IT Production Support Analyst

Join The Research Foundation for SUNY as an IT Production Support Analyst and contribute to the success of our organization.

Job Summary:

We are seeking a highly skilled IT Production Support Analyst to join our team. The successful candidate will be responsible for delivering daily production activities, creating and implementing the nightly schedule for Research Foundation night operators, and ensuring the accuracy and completeness of data transactions.

Key Responsibilities:
  • Create and maintain the Research Foundation's nightly Oracle Production Schedule.
  • Provide regular updates to Oracle Production Operations to account for holidays and other events that may impact the execution of the nightly schedule.
  • Perform daily reviews of the completed nightly schedule to ensure accuracy and completeness.
  • Maintain a repository of all nightly schedules for audit-related reviews.
  • Assist in the troubleshooting and resolution of issues that were encountered with the performance of the nightly schedule.
  • Perform daily, weekly, and bi-weekly financial, healthcare, and vendor transactional data transfers.
  • Verify the successful transfer of data, including direct deposit data, healthcare benefits data, credit card vendor data, learning and development system data, payroll data, retiree benefits data, Medicare data, PCS award data.
  • Perform ad-hoc data transactions, including payroll reversals, legacy retirement additions, Virgin Pulse file transfers.
  • Assist in troubleshooting and resolving data transfer issues.
  • Support and facilitate production activities, including bulk imports, Oracle organizational changes, purchasing and accounts receivable signature processing.
  • Evaluate and recommend continuous process improvements for production operation activities, including automation.
  • Provide training to employees and assist with expert knowledge on various IT software.
  • Ensure effective communication with end users, including campus staff, ITS, and central office departments.
Requirements:
  • Associate's degree in an appropriate field is highly desirable.
  • Experience may be substituted for degree requirements.
  • One to three years in a general business environment scheduling processes.
  • Familiar with business applications, including Oracle and Oracle Business Intelligence.
  • Strong organizational skills, proven ability to manage time and priorities, ability to manage schedules and tasks with an attention to detail.
  • Strong oral and written communication skills, demonstrated ability to communicate effectively with stakeholders.
  • Have a strong desire for service excellence, professional conduct, and continuous improvement.
  • Possess strong interpersonal skills and the ability to build solid relations.
  • Motivated and enthusiastic team player driven to provide superior service.
  • Proficiency with Microsoft Office 365 Suite of tools and applications.
  • Familiarity with the ITIL framework for superior service delivery.
Compensation:

The compensation for this role is between $58,000 to $62,000. The pay will depend on a variety of factors that may include but are not limited to experience, education, training, and certifications.

Equal Opportunity Employer:

The Research Foundation for SUNY is an Equal Opportunity / Affirmative Action Employer and does not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex, pregnancy-related conditions, reproductive health decisions, childbirth or related medical conditions, sexual orientation, gender identity or expression, transgender status, age, national origin or ancestry, marital status, familial status, citizenship, physical and mental disability, prior arrest or conviction record, genetic characteristics/genetic information, predisposition or carrier status, domestic violence victim status, military status or service, veteran status, or any other characteristics protected under federal, state or local law.

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