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3 days ago
In this exciting opportunity at TechOp Solutions International, you will play a pivotal role in delivering exceptional customer experiences to travelers across the globe. As a Global Travel Support Specialist, you will leverage your linguistic skills to communicate effectively with customers who require assistance with travel-related matters.
">Job Summary:">
Provide multilingual support to global travelers via phone and email, utilizing approved response templates to ensure consistency and efficiency.
">Key Responsibilities:">
- Respond to customer inquiries in a prompt and accurate manner, adhering to established guidelines.
- Utilize Government-approved response templates to ensure consistency and compliance.
- Input accurate information into the customer database, maintaining data integrity and up-to-date records.
- Identify and escalate complex issues to the appropriate teams for resolution.
- Communicate clearly and concisely with customers, adapting your approach to suit individual needs.
Benefits and Requirements:
- Competitive salary range of $70,000-$90,000 annually, depending on experience.
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for career growth and professional development within a dynamic organization.
- Background check and security clearance required due to working with sensitive government information.
- Fluent proficiency in English and Spanish is a must.
- Bachelor's degree from an accredited institution and 2+ years of customer service experience preferred.
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