Multilingual Contact Center Representative

3 days ago


Washington, Washington, D.C., United States TechOp Solutions International Full time

In this exciting opportunity at TechOp Solutions International, you will play a pivotal role in delivering exceptional customer experiences to travelers across the globe. As a Global Travel Support Specialist, you will leverage your linguistic skills to communicate effectively with customers who require assistance with travel-related matters.

">Job Summary:
">

Provide multilingual support to global travelers via phone and email, utilizing approved response templates to ensure consistency and efficiency.

">Key Responsibilities:
">
  • Respond to customer inquiries in a prompt and accurate manner, adhering to established guidelines.
  • Utilize Government-approved response templates to ensure consistency and compliance.
  • Input accurate information into the customer database, maintaining data integrity and up-to-date records.
  • Identify and escalate complex issues to the appropriate teams for resolution.
  • Communicate clearly and concisely with customers, adapting your approach to suit individual needs.

Benefits and Requirements:

  • Competitive salary range of $70,000-$90,000 annually, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for career growth and professional development within a dynamic organization.
  • Background check and security clearance required due to working with sensitive government information.
  • Fluent proficiency in English and Spanish is a must.
  • Bachelor's degree from an accredited institution and 2+ years of customer service experience preferred.


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