Service Representative

3 weeks ago


Washington, Washington, D.C., United States Addison Group Full time

We are looking for a highly skilled Service Representative for a contract-to-hire role at Addison Group. As a representative, you will provide outstanding customer service by responding to inquiries via phone, email, and web cases. You will work in a dynamic team environment, handling periods of high volume related to academic calendars.

This role offers the potential for conversion to full-time employment based on performance and attendance. We estimate a salary of $20.50 per hour, depending on experience.

Responsibilities:

The Service Representative will be responsible for:

  1. Providing excellent customer service skills.
  2. Responding to inbound calls, emails, and web cases, documenting interactions thoroughly in Salesforce.
  3. Managing and resolving customer complaints, escalating issues as necessary.
  4. Assisting customers in navigating the organization's web applications and services.
  5. Contributing to the continuous improvement of customer service processes and efficiency.
  6. Maintaining a friendly and professional demeanor in all customer interactions.
Qualifications:
  • Some college coursework completed or 1+ years of direct customer contact experience.
  • Experience in a call center environment handling 45+ inbound/outbound calls per day.
  • Proficiency in Microsoft Office Suite.
  • Excellent communication skills, with an emphasis on proper grammar, tone, and etiquette.


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