Healthcare Service Representative
6 days ago
Optum: A Global Healthcare Organization
">We are seeking a skilled Patient Support Center Representative to join our team at Optum. This role is ideal for individuals who are passionate about delivering exceptional customer service and have a strong understanding of healthcare principles.
">About the Role:
">- ">
- The Patient Support Center Representative will serve as the first point of contact for patients, providing empathetic and efficient support through various communication channels.">
- This role involves scheduling appointments and procedures, verifying patient information, and documenting interactions in Electronic Health Records (EHRs).">
- The successful candidate will be responsible for advising patients on their responsibilities regarding insurance and referral information.">
What You'll Gain:
">- ">
- A competitive salary range of $16.00 - $28.27 per hour, based on location and experience.">
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) savings plan.">
- Ongoing training and development opportunities to enhance your skills and career growth.">
Requirements:
">- ">
- High School Diploma or equivalent required; prior experience in customer service and Microsoft Office applications is preferred.">
- Excellent communication and phone etiquette skills, with the ability to work independently and as part of a team.">
- Knowledge of CPT/ICD-10 coding and EMR systems is an asset.">
Work Environment:
">This full-time position offers a standard schedule from Monday to Friday, with flexibility to work any 8-hour shift during normal business hours (7am-5pm PST). Occasional overtime may be required.
">At Optum, we value diversity and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees. We believe that every individual deserves the opportunity to live their healthiest life, regardless of their background or circumstances.
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