Patient Access Coordinator

1 week ago

Jacksonville, Florida, United States Christus Health Full time

About the Role:

As a Patient Access Representative at Christus Health, you will play a vital role in ensuring a seamless and welcoming experience for patients and their families. Your primary responsibility will be to facilitate access to our facilities, establishing encounters for patients who meet our guidelines for hospital service. You will be responsible for accurate data entry, including demographic and financial information, to ensure efficient and effective patient care.

Key Responsibilities:

  • Facilitate Patient Access: Establish encounters for patients who meet our guidelines for hospital service, ensuring a smooth and efficient experience.
  • Data Entry and Accuracy: Accurately input all required data elements for scheduling and registration, including patient demographic, financial information, guarantor information, and relevant notes associated with the encounter.
  • Insurance Verification and Authorization: Verify insurance eligibility and obtain necessary authorizations for services rendered.
  • Financial Assessment and Collection: Calculate and collect the estimated patient portion based on benefits and contract reimbursement as well as prior balances.
  • Communication and Customer Service: Communicate effectively with patients, families, physicians, nurses, insurance companies, and third-party payers, providing exceptional customer service and ensuring a positive experience.
  • Compliance and Regulatory Requirements: Ensure compliance with Federal regulations, JCAHO, and Department of Health and Hospital compliance standards.
  • Teamwork and Flexibility: Demonstrate dependability, flexibility, and teamwork, supporting the flexible needs of the department to accommodate patient volume in all areas of the hospital.

Requirements:

  • Education: High School Diploma or equivalent years of experience required.
  • Experience: 1 – 3 years of experience preferred.

Work Schedule and Type:

TBD

Per Diem As Needed

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