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Patient Access Services Director
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Patient Access Services Director to join our team at HALO Precision Diagnostics. As a key member of our leadership team, you will be responsible for overseeing the operations of patient access services, ensuring efficient and effective patient registration, insurance verification, pre-certification, financial counseling, and front desk services.
Key Responsibilities:
- Operational Management:
- Oversee and manage all functions of patient access services, ensuring efficient and accurate patient registration, insurance verification, pre-certification, and financial counseling.
- Develop and implement policies and procedures to optimize patient access processes and ensure compliance with regulatory requirements.
- Monitor daily operations to ensure high standards of customer service, accuracy, and efficiency.
- Staff Leadership and Development:
- Recruit, train, mentor, and supervise patient access staff, including registration clerks, financial counselors, and front desk personnel.
- Conduct regular performance evaluations, provide feedback, and implement training programs to enhance staff skills and knowledge.
- Foster a positive and collaborative work environment that encourages teamwork and continuous improvement.
- Patient Experience:
- Ensure a positive and seamless patient experience by managing patient flow and reducing wait times.
- Address and resolve patient complaints and concerns promptly and professionally.
- Implement patient-friendly practices and policies to enhance patient satisfaction.
- Financial Management:
- Oversee the financial counseling process, ensuring patients are informed about their financial responsibilities and available assistance programs.
- Ensure accurate and timely insurance verification and pre-certification to minimize claim denials and delays.
- Collaborate with the billing department to address and resolve insurance-related issues and improve revenue cycle performance.
- Compliance and Quality Assurance:
- Ensure compliance with federal, state, and local regulations, including HIPAA, EMTALA, and other relevant guidelines.
- Conduct regular audits and reviews of patient access processes to ensure accuracy, efficiency, and compliance.
- Implement quality improvement initiatives to enhance patient access services and overall patient experience.
- Reporting and Analysis:
- Prepare and present regular reports on patient access metrics, including registration accuracy, wait times, patient satisfaction, and financial performance.
- Analyze data to identify trends, areas for improvement, and opportunities for process optimization.
- Provide feedback and recommendations to senior management to support decision-making and strategic planning.
Qualifications:
Education:
- Bachelor's degree in healthcare administration, business administration, or a related field required.
- Master's degree or professional certification in healthcare management or a related field preferred.
Experience:
- Minimum of 5 years of experience in patient access, registration, or related roles within a healthcare setting.
- Proven track record of successfully managing patient access processes and improving patient experience.
Skills:
- Strong leadership and team management skills with the ability to motivate and develop staff.
- In-depth knowledge of patient access processes, insurance verification, pre-certification, and financial counseling.
- Excellent communication and interpersonal skills, with the ability to interact effectively with staff, patients, and senior management.
- Strong analytical and problem-solving abilities, with a focus on process improvement and efficiency.
- Proficiency in healthcare information systems, electronic health records (EHR), and Microsoft Office Suite.
Work Environment:
- Office setting with standard business hours.
- Occasional travel may be required for training and professional development.
Benefits:
- Competitive salary based on experience and qualifications.
- Health, dental, and vision insurance.
- Retirement plan options.
- Paid time off and holidays.
- Professional development opportunities.
