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Assistant Department Manager

2 months ago

Atlanta, Georgia, United States Bned Full time

**Job Summary**

Barnes & Noble College is a retail environment like no other, uniquely focused on delivering outstanding customer service. Our stores can carry everything from text and trade books, technology, and school supplies to clothing, regalia, and food - everything a college student desires, their parents want, and our faculty needs.

**Key Responsibilities**

As a Department Manager in our BNC Starbucks Licensee Cafe, you will support all operations of the cafe in partnership with the management team. You will assist with managing the daily activities of the cafe by leading and training team members to service our customers; ensuring the availability, freshness, and quality of products; and driving sales and promotions.

**Key Expectations**

• Spend the majority of your time in the cafe preparing food/drinks, modeling exceptional customer service by greeting customers, answering questions, recommending products and providing daily support, direction, and guidance to team members.

• Maintain a working knowledge of all cafe operations and assist in the preparation and serving of a variety of hot and cold food and drinks following prescribed recipes and techniques.

• Assist with assigning work and providing focused direction to team members to ensure the set up and restocking of displays, wrapping, labeling, dating, and rotating of food items for sale is executed daily.

• Help resolve customer issues and complaints and escalate to upper management, when necessary.

• Operate equipment, troubleshoot breakdowns, maintain supplies and perform preventive maintenance.

• Maintain a safe and healthy work environment by following cleaning, sanitation, and operational standards. Food handling or safety certification may be required in some locations.

• Replenish customer service stations, order/receive supplies or products, and take out trash.

• Assist with processing sales transactions.

**Requirements**

• Previous food handling and retail experience preferred.

• Prior supervisor or manager experience.

• High school diploma/GED preferred.

• Outstanding customer service skills to match customers to products that meet their needs.

• Basic reading, writing and accounting skills required.

• Strong interpersonal, communication, and problem solving skills.

• Ability to work a flexible schedule including evenings, weekends, and holidays.