Senior Business Operations Consultant
2 weeks ago
This role entails advanced responsibilities that necessitate a profound understanding of operational practices coupled with specialized IT expertise in database management and the evaluation of critical systems for the organization.
Key Responsibilities:
1. Act as a liaison between the organization and the IT department, ensuring effective communication and resolution of technical issues.
2. Manage property coordination and oversee the tracking, analysis, and resolution of IT-related concerns reported by staff.
3. Prioritize IT issues and maintain access control for all organizational systems, coordinating hardware setups for individual workstations.
4. Conduct comprehensive analyses of workload and data to identify areas requiring investigation, developing reports to monitor these issues.
5. Evaluate and enhance organizational processes, workflows, and personnel performance to identify improvement opportunities, generating reports to track progress.
6. Support the maintenance of the internal learning management system, including user enrollment and site activity monitoring.
7. Assist in the upkeep of internal sites, ensuring document accessibility and performing layout changes as necessary.
8. Undertake special projects as directed, focusing on research that enhances survey design, reporting, and graphical representation of activities.
Qualifications:
- A high school diploma or equivalent is required.
- Proven experience in IT Help Desk support, including hardware troubleshooting and software testing.
- Familiarity with various software tools, including Adobe products and Microsoft Office Suite.
- Strong communication skills and the ability to foster effective working relationships.
- Capacity to plan, organize, and coordinate tasks efficiently.
Additional Information:
This position may require participation in disaster response efforts, necessitating availability for on-call duties in case of major outages or emergencies. The organization promotes a drug-free workplace and adheres to equal opportunity employment principles.
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