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Senior Business Operations Consultant
2 months ago
This role involves advanced-level responsibilities that require a comprehensive understanding of business operations alongside specialized IT expertise in managing databases and developing critical systems for the organization.
Key Responsibilities:
1. Act as a liaison between the business unit and IT, ensuring effective communication and coordination.
2. Assist in managing IT-related issues, including tracking and analyzing reported problems and collaborating with IT staff for resolution.
3. Support the organization in maintaining access control for various systems and assist in the setup of hardware for workstations.
4. Conduct detailed analyses of workload and data to identify trends and areas for improvement, producing reports to monitor these findings.
5. Evaluate and enhance business processes, workflows, and personnel performance metrics to drive efficiency and effectiveness.
6. Maintain and update internal websites and resources, ensuring accessibility and relevance of information.
7. Participate in special projects aimed at improving operational efficiency and reporting capabilities.
Qualifications:
- Proven experience in IT Help Desk support and troubleshooting hardware and software issues.
- Strong knowledge of Microsoft Windows and Office Suite, along with familiarity with various business software tools.
- Excellent communication skills, with the ability to build effective working relationships.
- Ability to organize and prioritize tasks efficiently.
Additional Information:
This position may require participation in disaster response efforts, necessitating readiness to assist during emergencies. The organization is committed to providing a supportive and inclusive work environment, adhering to equal opportunity employment principles.
