Customer Success Specialist

1 month ago

SE Loop UNIT D Odessa TX USA, United States NOV, Inc. Full time
Job Description

Predominantly field-based role, supporting customer engagements including customer training, product deployment, sustained product adoption & local operations training. The Customer Success Engineer will engage with customer-side experts prior to and during implementation, in addition to supporting collection of deployment metrics and feedback. The role will provide frontline digital drilling solutions support and be able to escalate issues when required based on well-defined processes. The role involves communicating with internal teams and customers daily.

Responsibilities:
  • Beta digital product deployment support
  • Customer-facing digital product training & support
  • Digital product training & support to internal teams
  • Escalation of issues to internal teams and customers
  • Assisting with solution troubleshooting
  • Providing support for custom customer solutions
Requirements:
  • 4+ years' experience in the Oil & Gas Industry, namely mudlogging, MWD, directional drilling or drilling engineering
  • An excellent understanding of drilling-related data
  • Experience using real-time data systems
  • Proficient in Microsoft Office
  • Advanced communication skills
  • Advanced troubleshooting & problem-solving skills

About Us

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.

About the Team

Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.

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