Help Desk Technician II

1 month ago

New Orleans LA USA, United States General Dynamics Information Technology Full time
Job Summary

We are seeking a highly skilled Help Desk Technician II to join our team at General Dynamics Information Technology (GDIT). As a Help Desk Technician II, you will play a critical role in supporting the Department of the Navy Enterprise Service Desk (NESD) activities at our New Orleans, LA facility.

Key Responsibilities
  • Assist and support end-users with technical issues and questions related to specialized Navy software systems and applications via multiple support channels.
  • Apply basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions.
  • Thoroughly document requests and incidents according to business processes and standard operating procedures.
  • Provide case status updates to management and end-users according to service level guidelines.
  • Maintain a high level of courteous customer service at all times.
Requirements
  • A high school diploma or equivalent.
  • 2 or more years of related technical experience.
  • An ability and willingness to obtain and maintain a SECRET government clearance.
  • An ability and willingness to obtain an ITIL Foundations v 4 or HDI-SCA certification within 90 days of hire.
  • An ability and willingness to work on-site, as required.
  • Louisiana residency, living within a reasonable driving distance of our New Orleans facility (approximately 60 miles).
  • US Citizenship.
Preferred Qualifications
  • Demonstrated experience with Navy Applications or Service Desks such as Navy 311, LOG IT, NIS, NCORS, NEST/RAPT, or NAVSUP BSC.
  • An active SECRET clearance.
  • An ITIL Foundations v 4 or HDI-SCA certification.
About GDIT

GDIT is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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