Front Desk Agent

5 months ago

Odessa, United States Odessa Marriott Hotel and Conference Center Full time

Job Summary

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guests account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous, and efficient service to all guests before arrival and throughout their stay, maximizing room revenue and occupancy.

Education & Experience

High School diploma or equivalent required; College coursework in related field helpful.

Experience in a hotel or a related field preferred.

Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

Demonstrate the ability to multi-task, be detail-oriented, and be able to problem-solve in order to effectively deal with internal and external customer

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful, high-pressure situation

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.

Must be able to work with and understand financial information and data, and basic arithmetic functions.

Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing

Ability to read, comprehend and write simple instructions and/or short correspondence and memos

Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations

An operational knowledge of Microsoft Office suite

Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays

Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)

Ability to participate in the creation of an enjoyable work environment.

Job Duties & Functions

Approach all encounters with guests and associates in a friendly, service-oriented manner.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

Maintain regular attendance in compliance with the Company's standards, as required by scheduling which will vary according to the needs of the hotel.

Comply at all times with the Company's policies, standards, and regulations to encourage safe and efficient hotel operations.

Greet and welcome all guests approaching the Front Desk in accordance with the Company's standards; maintain a friendly and warm demeanor at all times.

Maintain proper operation of the telephone switchboard and ensure that all Company's performance standards are met.

Handle requests for information, mail, and messages in an efficient and courteous manner.

Answer guest inquiries about hotel service, facilities, and hours of operation

Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.

Be aware of all rates, packages, and special promotions; Be familiar with all in-house groups; Be aware of closed-out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate quoting scenario.

Be familiar with all Company policies, house rules, and hospitality terminology.

Have knowledge of and assist in emergency procedures as required.

Handle check-ins and check-outs in a friendly, efficient, and courteous manner.

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.

•Use proper two-way radio etiquette at all times when communicating with other associates.

As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members

Maintain an up-to-date working knowledge of all property amenities, special events, local area attractions, and things to do around the hotel.

Perform other duties as assigned, which may include, but are not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.

Please visit our careers page to see more job opportunities.

  • Front Desk Agent

    1 month ago

    Odessa, United States MCR Hotels Full time

    The Front Desk Agent at the Homewood Suites by Hilton Odessa is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room...

  • Front Desk Representative

    2 weeks ago

    Odessa, Texas, United States Odessa Marriott Hotel and Conference Center Full time

    Job OverviewWe are seeking a highly skilled Front Desk Agent to join our team at the Odessa Marriott Hotel and Conference Center. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a clean and organized front desk area.Key...

  • Front Desk Team Member

    1 week ago

    Odessa, Texas, United States Odessa Marriott Hotel and Conference Center Full time

    Job SummaryAs a Front Desk Agent at the Odessa Marriott Hotel and Conference Center, you will be responsible for providing exceptional guest service during their stay. Your primary duties will include registering guests, making and modifying reservations, handling hotel operator duties, and ensuring a seamless check-in and check-out experience.Key...

  • Front Desk Coordinator

    3 days ago

    Odessa, Texas, United States Shivbkrishna LLC Full time

    Job OverviewWe are seeking a Front Desk Coordinator to join Shivbkrishna LLC. As a key member of our team, you will be responsible for providing exceptional guest experiences and ensuring seamless operations at the front desk.Key Responsibilities:Register and assign rooms to guests efficientlyVerify phone and online reservations to guarantee accurate room...

  • Front Desk Associate

    1 week ago

    Odessa, Texas, United States Tru Fit Athletic Full time

    Job DescriptionAbout TruFit Athletic Clubs:We are a dynamic and growing fitness organization based in San Antonio, TX, with over 40 locations. Our mission is to provide an exceptional experience for our members, and we're looking for talented individuals to join our team.As a Front Desk Associate, you will be the face of our company, responsible for creating...

  • Front Desk Associate

    2 weeks ago

    Odessa, United States Hawthorn Suites By Wyndham Full time

    We are looking for qualified and talented individuals to join our team!Are you a self-motivated individual ready to join the Front Desk Team and initiate the warm and comforting experiences for our guests? This service professional will be responsible for creating the ideal first impression in welcoming guests upon arrival - and wishing them well upon...

  • Front Desk Associate

    2 weeks ago

    Odessa, United States Hawthorn Suites By Wyndham Full time

    We are looking for qualified and talented individuals to join our team!Are you a self-motivated individual ready to join the Front Desk Team and initiate the warm and comforting experiences for our guests? This service professional will be responsible for creating the ideal first impression in welcoming guests upon arrival - and wishing them well upon...

  • Front Desk Receptionist

    8 months ago

    Odessa, United States Medical Center Health System Full time

    Serves as a direct contact / referral point for patients. Greets patients in person and on the telephone. Performs clerical duties pertaining to the design and follow-up of an efficient patient/provider appointment schedule. Registers patients using Receptionist, Front Desk, Administrative, Healthcare, Patient

  • Front Desk/Night Audit

    2 weeks ago

    Odessa, United States Integral Hospitality Full time

    Townplace Suites seeks full-time and part-time Night Auditors/Front Desk Associates to join its hotel team. This position is key to delivering outstanding guest experiences, especially during check-in and check-out. Flexible schedules are available. WHAT YOU WILL DO Delight guests by providing information on hotel services and amenities and local knowledge...

  • Reservations and Front Desk Coordinator

    22 hours ago

    Odessa, Texas, United States Shivbkrishna LLC Full time

    Job SummaryWe are seeking a Night Audit/Front Desk professional to join our team at Shivbkrishna LLC. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences, managing front desk operations, and maintaining accurate records.Key ResponsibilitiesGuest Registration and Room Assignment: Register guests, assign...

  • Front Desk Professional

    3 days ago

    Odessa, Texas, United States Hawthorn Suites By Wyndham - Odessa, TX Full time

    About the RoleThe Front Desk Associate plays a critical role in creating a positive first impression for our guests. This position requires a self-motivated individual who can work independently and as part of a team to deliver exceptional guest service.Estimated Salary: $28,000 - $38,000 per year.We offer a competitive salary and benefits package to...

  • Night Audit Front Desk Professional

    1 day ago

    Odessa, Texas, United States Shivbkrishna LLC Full time

    Job OverviewWe are seeking a Night Audit/Front Desk professional to join our team at Shivbkrishna LLC. As a key member of our hospitality team, you will play a vital role in ensuring seamless guest experiences.Salary InformationThe estimated salary for this position is $45,000 - $55,000 per year, depending on experience and qualifications.Job DescriptionThe...

  • Customer Service Representative

    3 weeks ago

    Odessa, Texas, United States Hawthorn Suites By Wyndham - Odessa, TX Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Service Representative to join our team as a Front Desk Ambassador at Hawthorn Suites By Wyndham - Odessa, TX.

  • Front Desk Team Member

    1 week ago

    Odessa, United States Orangetheory Full time

    Welcome to Orangetheory! We're looking for a highly motivated and organized Front Desk Team Member to join our team. In this role, you will be responsible for providing exceptional customer service to our members and guests, answering phone calls and responding to emails, and assisting with sales and marketing efforts.Key Responsibilities:Provide exceptional...

  • Night Audit Front Desk Associate

    3 days ago

    Odessa, Texas, United States Shivbkrishna LLC Full time

    Job OverviewWe are seeking a Guest Service Representative to join our team at Shivbkrishna LLC. As a key member of our front desk staff, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our patrons.Key Responsibilities:Room assignment and registrationConfirmation of phone and online reservationsResponding...

  • Front Desk Coordinator I

    2 weeks ago

    Odessa, United States Smile Doctors Full time

    Looking for a career that makes you smile? We're seeking a Front Desk Coordinator I to join our growing team. How you'll make us better: Greets and receives customers, determines nature of visit, and notifies appropriate team member(s). Performs various administrative duties. * Welcomes visitors to the practice and provides information about clinic...

  • Customer Service Representative

    1 week ago

    Odessa, Texas, United States Odessa Marriott Hotel and Conference Center Full time

    About the Role: As a Front Desk Agent at Odessa Marriott Hotel and Conference Center, you will play a crucial role in delivering exceptional guest experiences. You will be responsible for greeting and registering guests, providing outstanding customer service, and ensuring seamless stay experiences.Key Responsibilities:Greet and welcome all guests...

  • Hotel Guest Service Representative

    1 week ago

    Odessa, Texas, United States MCR Hotels Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent at MCR Hotels. As a key member of our hotel staff, you will be responsible for providing exceptional guest experiences while maintaining the highest standards of service.About the RoleThe successful candidate will have excellent communication...

  • Hotel Guest Services Coordinator

    1 week ago

    Odessa, Texas, United States Odessa Marriott Hotel and Conference Center Full time

    Job DescriptionAs a Front Desk Agent at the Odessa Marriott Hotel and Conference Center, you will play a vital role in ensuring the success of our hotel's operations. Your primary responsibilities will include:Check-in and Check-out Processes:Register guests, process payments, and handle room assignmentsProvide information on hotel services, amenities, and...

  • Guest Services Representative

    1 week ago

    Odessa, Texas, United States Shivbkrishna LLC Full time

    Job DescriptionWe are seeking a Guest Services Representative to join our team at Shivbkrishna LLC. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations at the front desk.Main Responsibilities:Provide warm welcomes and farewells to guests, ensuring a positive first...