Customer Service Representative
6 days ago
Key Responsibilities:
* Greet clients and visitors, answer general questions, and provide information about the department's services and policies. (30%)
* Answer and route calls, and refer callers or visitors to appropriate staff or resources. (30%)
* Perform administrative or support work, including typing correspondence and documents, monitoring requests, assigning work tasks, tracking assignments, maintaining logs, and completing forms and reports. (30%)
* Sort and prepare incoming and outgoing mail for the Regional Headquarters office. (10%)
Requirements:
* Knowledge of modern office practices, procedures, and equipment.
* Skill in using standard agency computer hardware and software, including Microsoft Office Suite.
* Ability to establish and maintain effective working relationships with customers, staff, peers, management, and external contacts.
* Ability to communicate effectively orally and in writing.
* Ability to lift, push, pull, and carry 30 pounds.
Working Conditions:
* Works under moderate supervision with limited latitude for the use of initiative and independent judgment.
* Attends work on a regular and predictable schedule in accordance with agency leave policy.
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