Customer Service Representative

6 days ago


Beaumont, Texas, United States Texas Department of Aging & Disability Services Full time
Job Summary: We are seeking a highly organized and detail-oriented Administrative Assistant II to serve as the receptionist and switchboard operator for the Texas Department of Aging & Disability Services' Regional Administrative Services.

Key Responsibilities:

* Greet clients and visitors, answer general questions, and provide information about the department's services and policies. (30%)

* Answer and route calls, and refer callers or visitors to appropriate staff or resources. (30%)

* Perform administrative or support work, including typing correspondence and documents, monitoring requests, assigning work tasks, tracking assignments, maintaining logs, and completing forms and reports. (30%)

* Sort and prepare incoming and outgoing mail for the Regional Headquarters office. (10%)

Requirements:

* Knowledge of modern office practices, procedures, and equipment.

* Skill in using standard agency computer hardware and software, including Microsoft Office Suite.

* Ability to establish and maintain effective working relationships with customers, staff, peers, management, and external contacts.

* Ability to communicate effectively orally and in writing.

* Ability to lift, push, pull, and carry 30 pounds.

Working Conditions:

* Works under moderate supervision with limited latitude for the use of initiative and independent judgment.

* Attends work on a regular and predictable schedule in accordance with agency leave policy.

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