Customer Service Ambassador

7 days ago


Tarentum, Pennsylvania, United States Jobs4U Full time

We are seeking a skilled Customer Service Representative to join our team at Jobs4U. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various communication channels.

Key Responsibilities:

  • Manage Customer Interactions: Respond promptly to customer inquiries, resolve complaints, and provide accurate information about our products and services.
  • Process Transactions: Process orders, forms, applications, and requests in a timely and efficient manner.
  • Maintain Customer Records: Keep accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborate with Colleagues: Communicate and coordinate with colleagues to ensure seamless customer service delivery.
  • Provide Feedback: Offer constructive feedback on the efficiency of our customer service process.

Requirements:

  • Education: High school diploma, general education degree, or equivalent.
  • Communication Skills: Ability to remain calm and composed when dealing with stressed or upset customers.
  • Technical Skills: Comfortable using computers and other technology to support customer interactions.
  • Experience: Previous experience working in customer support or a related field is highly desirable.


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