Retail Sales Associate

5 days ago

Tarentum, Pennsylvania, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales Floor Associate to join our team at JOANN Stores. As a Sales Floor Associate, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a high level of product knowledge.

Key Responsibilities
  • Customer Service
    • Provide exceptional customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
    • Use the F.A.S.T. service model to meet customer needs and exceed expectations.
  • Product Knowledge
    • Develop and maintain a high level of product knowledge to effectively assist customers with their needs.
    • Stay up-to-date on new products, promotions, and sales to provide customers with accurate information.
  • Sales and Merchandising
    • Drive sales by utilizing suggestive selling techniques, promoting products, and creating a positive shopping experience.
    • Maintain a visually appealing sales floor by merchandising products, restocking shelves, and recovering displays.
  • Team Collaboration
    • Work collaboratively with other team members to achieve sales goals, resolve customer issues, and maintain a positive store environment.
    • Assist with training new team members and provide guidance and support as needed.
Requirements
  • Education
    • No minimum education requirement, but a high school diploma or equivalent is preferred.
  • Experience
    • No experience required, but 1-3 years of previous experience in a customer-centric environment is preferred.
  • Availability
    • Part-time status requires availability to work a variety of shifts, including days, evenings, weekends, and holidays.
Benefits
  • Medical, dental, and vision benefit plans
  • Company-paid basic, optional, and dependent life insurance
  • Long-term disability and company-paid short-term disability
  • Paid time off and sick time
  • Tuition reimbursement
  • Team member discount

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