Customer Service Associate

1 week ago


Tarentum, Pennsylvania, United States Dick's Sporting Goods Full time

About Us:

Dick's Sporting Goods is a leading sports retailer that believes in the positive impact of sports on lives. We're committed to creating an inclusive and diverse workforce that reflects the communities we serve.

Job Summary:

We're seeking a Retail Operations Associate to join our team. As a key member of our store team, you'll play a critical role in creating a positive customer experience and supporting the success of our store.

Key Responsibilities:

  • Customer Service: Greet customers and proactively approach them to understand their needs and provide exceptional service.
  • Merchandise Management: Ensure that all merchandise is processed and stored in accordance with established procedures, and that the backroom is organized and maintained.
  • Visual Merchandising: Uphold company merchandising and presentation standards to create an attractive store environment.
  • Operations Support: Assist with unloading trucks, processing freight, and executing transfers and claims.
  • Customer Experience: Fulfill the company-defined customer experience by completing all processes according to our service level standards.
  • Teamwork: Take an all-hands-on-deck approach to support the team across the store and create an inclusive store environment.
  • Adaptability: Perform other tasks as assigned by management to support the success of the store.

Requirements:

  • Experience: Prior retail sales, operations, maintenance, or customer-focused experience preferred.
  • Skills: Ensures Accountability, Customer-Focus, Collaborative, Instills Trust, Decision-Quality/Decision-Making Abilities, and Action-Oriented.


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