Event Services Supervisor

2 weeks ago


Lake Charles Louisiana, United States L'auberge Casino Resort Lake Charles Full time

JOIN OUR TEAM AT L'AUBERGE CASINO RESORT LAKE CHARLES

ABOUT US:
At L'auberge Casino Resort Lake Charles, we are dedicated to creating memorable experiences in the entertainment industry. Our team thrives in a dynamic environment where excitement is part of the daily routine.

We value our employees and are committed to fostering their professional development, ensuring they have the resources needed to grow in their careers.

Explore our comprehensive benefits, including health plans, retirement savings options, employee perks, and opportunities for advancement.


YOUR ROLE:

  • Review and understand event specifications to ensure all food and beverage offerings meet the requirements for each occasion.
  • Familiarize yourself with the banquet team, ensuring all members are well-versed in service standards and menu details.
  • Maintain cleanliness and organization of the banquet area, ensuring all equipment and furnishings are in excellent condition.
  • Oversee the completion of pre-event tasks by the service team to guarantee a seamless experience.
  • Verify that all special menu requests are accurately prepared and presented.
  • Welcome event organizers personally, offering assistance with any specific needs or arrangements.
  • Implement a seating system for events with multiple entrée options, ensuring accurate service to guests.
  • Supervise and mentor banquet staff in the absence of senior management, ensuring high service standards are upheld.
  • Prepare and process event billing accurately and promptly, adhering to established financial protocols.
  • Work autonomously while following established service procedures with minimal oversight.
  • Uphold confidentiality regarding all company matters.

QUALIFICATIONS:

  • High School Diploma or equivalent; or two (2) years of experience in banquet service.
  • Previous experience in food and beverage service is essential.
  • Strong command of the English language, including grammar and vocabulary.
  • Ability to foresee potential issues and exercise sound judgment in handling sensitive guest matters.
  • Comprehensive understanding of company policies and procedures to effectively support management.
  • Exceptional customer service and interpersonal skills are required.
  • Capacity to manage multiple tasks and projects simultaneously.
  • Ability to collaborate and communicate effectively with colleagues at all levels.
  • Maintain a high energy level and a proactive approach to problem-solving.
  • Flexibility to work varied hours, including evenings, weekends, and holidays.

JOIN US IN CREATING UNFORGETTABLE EXPERIENCES

OUR COMMITMENT:

As a leader in the entertainment and gaming industry, we are dedicated to promoting diversity and sustainability within our community, workforce, and environment.

We are transforming the entertainment landscape. Join us in this exciting journey.

Equal Opportunity Employer

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