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Event Ticketing Associate

2 months ago

Lake Charles, Louisiana, United States Calcasieu Parish Police Jury, LA Full time
Compensation: $13.15 Hourly

Location: Lake Charles, LA

Employment Type: Part-Time

Department: Burton Coliseum Complex

Position Overview

This role represents the second tier in the Event Series positions.

Positions within the Event Series encompass various essential functions that contribute to the smooth execution of events. Responsibilities include assisting clients and attendees before, during, and after events, verifying admission tickets, guiding guests to different areas within the venue, and supporting facility management in maintaining a safe and secure environment for all attendees.
Key Responsibilities

(The following duties are illustrative of the types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the role. Additional responsibilities may be assigned.)
  • Exceed guest expectations during events.
  • Welcome attendees with a friendly demeanor; maintain a positive attitude while on duty.
  • Exhibit courteous, respectful, and clear communication, presenting information in an understandable manner.
  • Collaborate effectively with team members, contributing to a positive workplace atmosphere.
  • Verify identification for guests ordering alcohol who appear 35 years or younger.
  • Process cash and credit card transactions accurately, providing appropriate change.
  • Balance cash at the end of shifts and return funds to the designated personnel.
  • Collect tickets or count guests as they enter the venue; monitor access points to prevent unauthorized entry.
  • Assist guests in locating their seats; provide directions to various facility areas.
  • Prepare and restock concession stands as necessary.
  • Support custodial staff with large-scale cleanup after events.
  • Communicate any housekeeping issues or potential hazards to operational staff.
  • Participate in training sessions organized by the company.
  • Manage crowd control as needed.
  • Be flexible with scheduling based on the event calendar.
Supervisory Responsibilities
This position does not entail any supervisory duties.
Qualifications

Education and Experience
Currently enrolled in an educational program pursuing a High School diploma or equivalent (G.E.D.)

Licensing Requirements
  • Valid Driver's License or Identification as required by State law.
  • May need to obtain a Liquor License.
Skills and Knowledge
To successfully perform this role, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge
  • Proficient in English communication.
  • Ability to read and interpret documents such as instructions, policies, and procedures.
  • Interact effectively and courteously with the public.
  • Familiarity with evacuation procedures and patron safety protocols.
Skills
  • Strong organizational abilities.
  • Proficient in using computers and related software applications.
  • Adaptability to guest needs and requests.
  • Ability to maintain focus in a high-volume, fast-paced environment.
  • Remain at assigned position until relieved or dismissed.
  • Communicate effectively and consistently with staff.
  • Follow directions from supervisors.
  • Think quickly and rationally in emergencies, assisting patrons to safety.
  • Consistently demonstrate courteous and respectful communication.
  • Work collaboratively with others to foster a positive work environment.
Physical Requirements
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The employee is required to stand for extended periods.

The employee frequently stands, walks, sits, and uses hands to handle or feel.

The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.

Physical strength is necessary to perform assigned tasks, including climbing stairs and standing for long durations.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee may occasionally work outdoors and may be exposed to moving mechanical parts and risks associated with electrical equipment.

The noise level in the work environment is typically moderate.

Uniform
(Only if applicable to position.)

Note
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.