IT Client Relationship Manager and Systems Administrator

1 week ago


Denver, Colorado, United States Initial Full time
Position Overview

Initial.IT, a leading IT consulting firm, is in search of a Highly Skilled IT Systems Administrator to enhance our customer support operations.

This role diverges from the conventional Systems Administrator position, as it involves significant client interaction and site visits. The ideal candidate will possess the expertise to manage client environments and establish themselves as a trusted advisor. This position encompasses elements of both a Virtual Chief Information Officer (VCIO) and Systems Administrator. You will engage with diverse technologies and end users, ensuring top-tier IT support for our extensive client network.

Key Responsibilities:

  • Manage and provide support for a designated group of on-site clients with a consistent visit schedule.
  • Deliver desktop support via phone and in-person, troubleshooting various network and end-user systems.
  • Create and document technical procedures and user guides.
  • Identify opportunities to leverage technology for business enhancements.
  • Research and report on emerging technical trends.
  • Collaborate with a team of technology experts to deliver exceptional IT support to over 1600 endpoints.
  • Implement data backup and recovery protocols.

Qualifications:

  • A strong desire to learn and advance as an IT professional, with a commitment to personal and team growth.
  • Exceptional customer service and interpersonal abilities.
  • Outstanding verbal and written communication skills.
  • Proficient in troubleshooting and diagnosing issues to resolution.
  • Strong analytical, critical thinking, and problem-solving skills.
  • Detail-oriented, quick learner, and capable of thinking on your feet.
  • Ability to handle confidential information with the utmost respect.
  • Ability to work independently as well as collaboratively within a team.
  • Extensive knowledge of Windows desktop, server, and networking systems and protocols.
  • Solid understanding of firewall concepts and cloud technologies.
  • Familiarity with virtual system management using VMWare or Hyper-V.

Minimum Requirements:

  • At least 5 years of relevant experience in the IT industry.
  • Technical certification or IT degree is mandatory.
  • Legal eligibility to work in the United States.
  • Must be at least 21 years old and possess a valid driver's license.
  • Reliable transportation is required.
  • Proof of active automobile liability insurance that complies with state regulations.

Conclusion:

The successful candidate will demonstrate adaptability and responsiveness to client needs. Your determination, flexibility, and attention to detail will be critical to your success in this role. You will manage multiple networks and clients while fostering relationships built on trust.

About Initial.IT: Founded in Denver in 2001, Initial.IT has consistently delivered high-quality IT support to numerous organizations in the Denver metro area. We offer a flexible work environment, emphasizing autonomy and the belief that everyone deserves the opportunity to succeed and contribute positively.



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