Client Relationship Manager
2 weeks ago
Company Overview:
At Bobo's Oat Bars, we pride ourselves on crafting our products with care, using only wholesome and simple ingredients that you would find in your own kitchen. Our team embodies a spirit of dedication, resilience, and a shared passion for delivering the love of Bobo's to our customers.
Bobo's team members reflect our core values of collaboration, adaptability, enthusiasm, perseverance, and a sense of fun.Compensation and Benefits:
Salary range is $78,000 - $90,000
Benefits include bonus potential, health, dental and vision insurance, 401k with 4% company match, equity shares, sick and vacation leave.
Position Summary:
The Client Relationship Manager will be instrumental in ensuring customer satisfaction within the Club Channel by delivering outstanding service, managing orders effectively, and serving as a key link between our organization and its esteemed business partners.
Essential Functions:
Customer Support:
Serve as the main point of contact for our Club broker partners and Club Customers, addressing inquiries, resolving issues, and providing detailed information about our products and services.
Operational Support:
Lead the creation and setup of Item Agreements in collaboration with our broker partners and key stakeholders across various functions.
Forecast/Planning:
Oversee and manage customer forecasts, actualizations, changes, and promotional strategies related to demand.
Order Management:
Collaborate with the Customer Service Coordinator to accurately and promptly process and monitor customer orders, from receipt of purchase orders to product delivery, ensuring compliance with customer requirements and company policies.
Account Management:
Cultivate and sustain strong relationships with Club Customers and Business Partners, understanding their needs and preferences, and proactively ensuring high levels of customer satisfaction.
Communication:
Effectively coordinate with internal departments (e.g., Sales, Production, Logistics, Finance) to ensure seamless service and address any potential service interruptions.
Problem Resolution:
Investigate and resolve customer complaints related to product service, delivery, or quality, escalating issues as necessary to ensure prompt and effective resolution.
Documentation:
Maintain precise records of customer interactions, transactions, comments, and complaints.
Product Knowledge:
Stay informed about company pricing, products, services, and industry trends to provide knowledgeable support.
Reporting:
Prepare and present regular reports on forecasts, promotional plans, customer feedback, service issues, and order statuses to management.
Continuous Improvement:
Engage in training and development programs to enhance service delivery and contribute ideas for process enhancement.
Supervisory Responsibility:
None – this position does not entail supervising other employees.
Qualifications / Education / Experience Desired:
Education:
A Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
Experience:
A minimum of 3-5 years of experience in a customer service role, ideally within a manufacturing context dealing directly with the Club Channel, such as Costco or Sam's.
Dependable, hardworking, and persistent.Positive and enthusiastic attitude.
Professional demeanor when interacting with coworkers, distributors, retail representatives, and consumers.
Skills:
Exceptional communication skills, both verbal and written.
Strong problem-solving capabilities and attention to detail.
Highly proficient in Microsoft Office Suite.
Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
Strong interpersonal skills and the ability to foster relationships with clients and internal teams.
Language/Mathematical/Reasoning Ability:
Strong analytical and problem-solving skills.
Excellent organizational skills and attention to detail.
Supervision Given:
This position reports to the EVP Sales.
This role is expected to operate with minimal oversight at times and confidently handle situations independently.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is frequently required to sit, stand, use hands to grasp and handle objects or feel; reach with hands and arms; and talk or hear.
The employee is occasionally required to walk; climb or balance; and stoop, kneel, crouch or crawl. The employee must lift and/or move up to 10 pounds. Specific vision abilities required by this job include looking at a computer screen and the ability to adjust focus. The employee may be required to travel, must drive a motor vehicle, and effectively communicate using telephone and email.Travel Required:
Limited (May be required to attend occasional off-site training) - less than 5%.
Resume Submission:
All candidates with relevant experience are encouraged to submit their resumes. Please include the job title in the subject line of your email.
Bobo's Oat Bars is an Equal Opportunity Employer.The Company does not discriminate against employees or applicants for employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.
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