Customer Success Associate

6 days ago


Fitchburg, Massachusetts, United States PGT Innovations Full time
About the Role

We are seeking a highly skilled and motivated Customer Success Associate to join our team at PGT Innovations. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers, resolving inquiries and issues in a professional and courteous manner.
  • Order Management: Manage customer orders from receipt to delivery, ensuring accuracy and efficiency throughout the process.
  • Quote and Order Processing: Prepare and process quotes and orders, utilizing ERP and CRM systems to ensure seamless execution.
  • Communication and Collaboration: Communicate effectively with customers, internal teams, and external partners to ensure timely resolution of issues and delivery of products.
  • Problem-Solving and Escalation: Identify and resolve customer issues, escalating complex problems to senior team members as needed.
  • Continuous Improvement: Analyze customer feedback and process improvements to enhance overall customer experience and drive business growth.
Requirements
  • Excellent Communication and Interpersonal Skills: Ability to effectively communicate with customers, internal teams, and external partners.
  • Strong Problem-Solving and Analytical Skills: Ability to analyze complex customer issues and develop effective solutions.
  • Proficiency in ERP and CRM Systems: Experience with ERP and CRM systems, including quote and order processing.
  • Business Acumen: Understanding of business operations and ability to drive growth through customer-centric initiatives.
  • Teamwork and Collaboration: Ability to work effectively in a team environment, collaborating with internal teams and external partners to achieve business objectives.
About PGT Innovations

PGT Innovations is a leading manufacturer of high-quality windows and doors. We are committed to delivering exceptional customer experiences and driving business growth through innovation and collaboration.

We offer a competitive compensation package, career advancement opportunities, medical coverage, dental coverage, tuition reimbursement, 401k matching, profit sharing, paid time off, and volunteer time off.

PGT Innovations is an equal opportunity employer, committed to diversity and inclusion in the workplace.


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