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Hospitality Team Member

2 months ago

Fitchburg, Massachusetts, United States Great Wolf Resorts Full time

**Job Summary**

The Food and Beverage Service Associate is responsible for providing exceptional customer service and ensuring a positive guest experience in our food and beverage outlets. This role involves taking orders, serving food and beverages, handling transactions, and maintaining a clean and welcoming environment.

**Key Responsibilities**

  • Communicate with guests to take food and beverage orders
  • Prepare customer food and beverage orders
  • Provide outstanding customer service and engage in suggestive selling
  • Maintain equipment, perform preventative maintenance, troubleshoot breakdowns, and/or call for repairs
  • Assist in merchandising functions, including display and store design, inventory receiving, stocking, and merchandise pricing
  • Perform cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
  • Ensure food and beverage outlets adhere to the highest standards of cleanliness, presentation, and service
  • Assist in other food outlets as needed

**Requirements**

  • Some High School education or equivalent
  • Flexibility regarding scheduling based on business demands
  • Experience utilizing basic math skills with ability to add, subtract, multiply, and divide
  • Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
  • Successful completion of a criminal background and drug screen

**Preferred Qualifications**

  • Previous experience demonstrating strong customer service
  • Prior experience utilizing restaurant equipment and sanitation standards
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Previous experience with cash transactions and Point of Sale systems
  • Proven teamwork skills

**Physical Requirements**

  • Ability to lift up to 20 lbs.
  • Able to sit and/or stand for long periods of time