Executive Director of Operations

7 days ago


Atlanta, Georgia, United States STK Steakhouse Full time

Job Summary

The Executive Director of Operations will be responsible for overseeing the day-to-day operations of STK Steakhouse, ensuring that all aspects of the business are running smoothly and efficiently. This individual will be the central point of contact for the restaurant and will be responsible for communicating with staff and management.

Key Responsibilities

  • Operations Management
    • Manage and oversee all operational aspects of the business
    • Ensure that all staff are trained and equipped to provide excellent customer service
    • Monitor and control costs to ensure profitability
  • Staff Management
    • Recruit, train, and develop management and hourly staff
    • Coach and mentor staff to improve performance and morale
    • Manage staffing levels to meet business needs
  • Fiscal Responsibility
    • Monitor and control expenses to ensure profitability
    • Develop and manage budgets to meet business objectives
    • Monitor and analyze sales and profitability reports
  • Customer Service
    • Ensure that all customers receive excellent service
    • Monitor and address customer complaints and concerns
    • Develop and implement strategies to improve customer satisfaction

Requirements

  • Education and Experience
    • Minimum 8 years of professional hospitality experience, preferably in a high-end restaurant environment
    • Proven track record of success in operations management and staff development
  • Skills and Qualifications
    • Excellent leadership and communication skills
    • Strong analytical and problem-solving skills
    • Ability to work in a fast-paced environment and prioritize multiple tasks
    • Knowledge of restaurant operations and management principles

Benefits

  • Medical, Dental, and Vision Insurance
  • Group Life and Disability Insurance
  • Group Accident Insurance
  • Group Hospital Indemnity Insurance
  • Group Critical Illness Insurance
  • Paid Sick Time
  • Employee Assistance Program (EAP)
  • Dependent Care Benefit
  • Employee Dining Discounts
  • Traditional and Roth 401K Plan
  • Pretax Commuter Benefits


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