Client Services Associate I

2 weeks ago

Stevens Point, Wisconsin, United States Sentry Full time

Our dedicated team is seeking a committed individual to enhance customer support for our participants and policyholders. In this role, you will address service inquiries in a customer-focused environment through various communication channels, including phone and email, ensuring quality and prompt resolutions. With a collaborative team, you will adhere to established processes and procedures on tasks of basic to moderate complexity.

** This position follows a hybrid work model **

Key Responsibilities

As a Client Services Associate - 401K & L&A, your duties will include:

  • Delivering an exceptional customer experience for our participants and policyholders by minimizing obstacles and ensuring a seamless process.
  • Listening to and evaluating customer needs to take appropriate actions to fulfill their requests.
  • Acting as a primary contact for customers, fostering positive relationships and building customer trust, loyalty, and retention by resolving inquiries with knowledge, empathy, and sound judgment. Providing timely service that meets or exceeds established standards.
  • Handling incoming calls for the assigned line of business and offering initial assistance to our participants and policyholders. This may involve locating, providing, or obtaining information or documentation, answering questions, routing, or transferring calls as necessary, entering data, or creating or processing tasks to assist participants and policyholders.
Additionally, you will:
  • Utilize multiple systems and technologies to provide and gather information, document actions taken, and accurately resolve service situations in support of participants and policyholders.
  • Record and organize provided information from each request in the appropriate system application.
Qualifications
  • Associate's degree or relevant work experience.
  • Strong interpersonal skills to effectively address customer issues in a professional manner. Ability to communicate clearly and accurately both verbally and in writing.
  • Proficiency in computer usage, keyboard skills, and familiarity with software applications such as Excel and Word.
  • Capability to navigate various technology platforms to research and accurately resolve service situations is essential for success in this role.
  • Ability to consistently meet attendance requirements, ensuring reliable and predictable attendance.
  • Compensation for the position will be based on qualifications and experience.
  • Standard working hours for this position are 8 AM - 5 PM.
Benefits
  • At Sentry, your total rewards extend beyond competitive pay. Below are some benefits and perks that you will receive:
  • Sentry offers flexibility through a scheduled hybrid work model, allowing for remote work on certain days.
  • As a Sentry associate, you will have access to an in-office workspace and materials for your home office. In addition to the laptop provided prior to your start, Sentry will supply equipment for your home office.
  • Meal Subsidy available for associates working in the office.
  • 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to support your financial future.
  • Opportunities for continuing education and career development through Sentry University (SentryU) and our Tuition Reimbursement program.
  • Generous Paid-Time Off plan to enjoy time away from work, along with Volunteer-Time Off.
  • Comprehensive Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to promote a healthy lifestyle.
  • Well-being and Employee Assistance programs.
  • Sentry Foundation gift matching program to encourage charitable contributions.
About Sentry

We take pride in being recognized on Forbes' list of America's Best Midsize Employers. This honor reflects various factors contributing to job satisfaction.

Our promising future is built on a solid history of success. Since our inception in 1904, we have been dedicated to helping businesses thrive and safeguard their futures. Due to the trust placed in us, we are one of the largest and financially robust mutual insurance companies in the United States, rated A+ by A.M. Best, the leading rating authority in the industry.

Our headquarters is located in Stevens Point, Wisconsin, with offices across the United States. From sales to claims, and information technology to marketing, we offer a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Prepare to shape your future at Sentry. Opportunities await.

Thank you,

Amelia Sacco

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. We are committed to ensuring that there is no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

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