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Client Service Specialist

2 months ago

Stevens Point, Wisconsin, United States APR Full time
Job Overview

Position: Client Service Manager | Commercial Lines

Location: Remote with occasional office visits

Your Responsibilities

As a pivotal member of our team, you will serve as the primary contact for our valued small business clients, ensuring their insurance needs are met with excellence. Your key responsibilities will include:

  • Relationship Management: Cultivating and enhancing client relationships through expert guidance. Your insights on coverage options will be crucial, and your ability to identify opportunities for cross-selling and up-selling will contribute to our collective success.
  • Operational Management: Overseeing renewals, document processing, and all facets of account management while adhering to strict deadlines. Your meticulous attention to detail will facilitate smooth operations.
  • Strategic Account Handling: Managing non-renewals, cancellations, and renewals proficiently. You will also engage in marketing efforts, crafting submissions that effectively communicate our offerings.
Qualifications
  • A minimum of 3-6 years of experience in commercial insurance account management.
  • Possession of a Property & Casualty license, with comprehensive knowledge of insurance products and documentation.
  • Proficiency in Word, Excel, Outlook, and familiarity with Applied/EPIC/TAM AMS360 is preferred.
  • A collaborative team player who is self-motivated and eager to learn, holding a college degree or equivalent industry certifications.
Why Choose Us
  • Commitment to Your Growth: We offer a robust 401K plan, ongoing educational support, and numerous career advancement opportunities.
  • Work-Life Balance: Flexible hybrid work schedules to accommodate your personal and professional life.
  • Career Development: A dynamic role that evolves alongside your career aspirations.
Compensation

We are dedicated to providing competitive compensation. The salary range for this position is $65,000 to $100,000, based on your experience, skills, and certifications.