Client Support Center Associate

1 week ago


Stevens Point, Wisconsin, United States Delta Dental of Wisconsin Full time
Customer Service Contact Center Representative

Job Title: Customer Service Contact Center Representative

Company: Delta Dental of Wisconsin

  • Acquire and sustain a comprehensive knowledge of the offerings and services available
  • Become proficient with Sales and Customer Relationship Management systems
  • Achieve Core Contact Center Key Performance Indicators to improve customer satisfaction
  • Deliver precise benefit design information and finalize sales
  • Engage with prospects/customers to support the sales journey
  • Provide customer assistance through multiple communication platforms
  • Contribute to team discussions and manage special initiatives
Education/Experience/Personal Requirements
  • High school diploma or equivalent with a minimum of two years in sales
  • Previous experience in sales and inbound/outbound contact centers
  • Proficient in computer applications including MS Office Suite
  • Exceptional interpersonal, written, and verbal communication skills
  • Self-driven, analytical, and adept at problem-solving
  • Capability to prioritize tasks effectively and maintain attention to detail
  • Outstanding persuasive selling and customer service abilities
  • Collaborative team player with experience in team-oriented settings
  • Basic physical requirements necessary for the role
Qualifications
  • Skills
  • Behaviors

Motivations

**Education**

Experience

Licenses & Certifications

Equal Opportunity Employer committed to inclusivity for all. This position emphasizes delivering customer service in a professional and effective manner.



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