Loan Processing Specialist I

2 weeks ago

Stevens Point, Wisconsin, United States Associated Banc-Corp Full time

About Associated Bank

At Associated Bank, we are dedicated to fostering an inclusive environment where diverse perspectives are not only welcomed but are seen as vital to our success. If you are looking for a workplace that supports your professional growth and development, Associated Bank could be the ideal fit for you.

Position Overview

Under the guidance of Loan Servicing management, the Loan Processing Specialist I is responsible for executing various Loan Servicing tasks. This role involves meticulous attention to detail to ensure the accuracy of account information from the moment work is received until it is resolved and closed. The position requires effective coordination of information across multiple operational areas, which may involve communication with customers or third parties. The candidate will exercise sound judgment within established guidelines.

Key Responsibilities

  • Prepare, edit, distribute, research, review, monitor, reconcile, and remit documents pertinent to Loan Servicing tasks, including the remittance of optional insurance and debt protection products for consumer and mortgage loans.
  • Deliver timely support to customers, servicing personnel, and third parties by addressing verbal and written inquiries through thorough account and loan file reviews. Maintain a high standard of customer service by adhering to our Brand principles (clear, capable, responsive, attitude) and providing accurate information.
  • Ensure compliance with all policies and procedures to meet Bank, audit, regulatory, and Investor standards.
  • Gather and report customer feedback and trends related to various product activities.
  • Collaborate with the Supervisor to refine and enhance internal Standard Operating Procedures (SOPs), identifying any gaps in policy or procedure.
  • Complete additional duties and special project assignments as required.

Qualifications

Education: High School diploma or equivalent combination of education and experience is required.

Experience: Less than 2 years of general office, banking, or related experience is required; 2-4 years of Banking Operations/Servicing experience is preferred.

Benefits

In addition to our core traditional benefits, we take pride in offering a comprehensive benefits package that supports every stage of life:

  • Retirement savings options, including both 401(k) and Pension plans.
  • Paid time off for community volunteering.
  • Opportunities to engage with colleagues through our diversity-focused Colleague Resource Groups.
  • Competitive salaries along with professional development and advancement opportunities.
  • Bonus benefits such as well-being programs, parental leave, employee stock purchase plans, military benefits, and more.
  • Personal banking, loan, investment, and insurance benefits.

Commitment to Diversity

Associated Bank is an equal opportunity employer dedicated to building a diverse workforce. We promote a work environment where all colleagues are respected and have the opportunity to reach their full potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Compliance Statement

Associated Bank fully complies with all applicable enterprise policies and procedures and adheres to all relevant laws and regulations. We are committed to ethical practices and encourage reporting of any concerns through appropriate channels.

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