Healthcare Customer Service Representative

2 weeks ago

Kent, Ohio, United States Cleveland Clinic Full time
About Cleveland Clinic Health System
At Cleveland Clinic Health System, we are committed to redefining the future of healthcare. Each member of our team plays a vital role in upholding our dedication to excellence, pushing boundaries, and enhancing the patient experience every day.

Position Overview
Job Title: Patient Service Specialist - Spine & Pain Office
Location: Akron
Facility: CCAG UROGYN Spine & Pain Akron
Department: Spine and Pain Institute-Cleveland Clinic Akron General
Job Code: AK1356
Shift: Days
Schedule: 7:00am-4:00pm/8:30am-5:00pm

Role Summary
The Patient Service Specialist in the Spine & Pain Office is integral to delivering exceptional patient care. This role involves utilizing both traditional and complementary medical practices to ensure patients receive the highest quality of spine and pain management.

Key Responsibilities
  • Provide a comprehensive, proactive, and patient-centered experience for individuals visiting our facility.
  • Investigate, triage, and resolve patient inquiries using the established HEART model.
  • Create a welcoming and professional atmosphere, ensuring stellar interactions with patients.
  • Manage patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, and scheduling activities.
  • Maintain confidentiality of patient information while performing record tracking and screening for interpreter services.
  • Educate patients on MyChart and Appointment Pass functionalities.

Qualifications
Minimum Requirements:
  • High school diploma or GED with two years of experience in patient registration, appointment scheduling, insurance processing, or customer service; OR an associate's degree with one year of experience; OR a bachelor's degree.
Preferred Qualifications:
  • Familiarity with medical terminology.

Commitment to Excellence
Our caregivers are dedicated to achieving the best outcomes for patients across all facilities. Cleveland Clinic Health System is an equal opportunity employer, committed to a tobacco-free and drug-free environment. All employment offers are contingent upon passing a controlled substance and nicotine test. Compliance with our influenza prevention program is mandatory, which includes obtaining an annual influenza vaccination or an approved exemption.

We value diversity and do not discriminate based on color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, veteran status, or any other characteristic protected by law.

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