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Healthcare Customer Service Representative

2 months ago

Kent, Ohio, United States Cleveland Clinic Full time
About Cleveland Clinic Health System
At Cleveland Clinic Health System, we are committed to redefining the future of healthcare. Each member of our team plays a vital role in enhancing the patient experience and striving for excellence every day.

Position Overview
Job Title: Patient Service Specialist - Spine & Pain Office
Location: Akron
Facility: CCAG UROGYN Spine & Pain Akron
Department: Spine and Pain Institute-Cleveland Clinic Akron General
Job Code: AK1356
Shift: Days
Schedule: 7:00am-4:00pm/8:30am-5:00pm

Role Summary
The Patient Service Specialist in the Spine & Pain Office is essential to delivering outstanding patient care. Our practice combines traditional and complementary medicine to ensure optimal outcomes for our patients.

Key Responsibilities
  • Deliver a comprehensive and proactive 'Patients First' experience for all patients and visitors.
  • Investigate, triage, and resolve patient concerns utilizing the established HEART model.
  • Create a welcoming and professional atmosphere, ensuring exceptional patient interactions.
  • Manage patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, and record tracking.
  • Maintain confidentiality of patient information while performing administrative tasks.
  • Assist in recruiting, enrolling, and educating patients on digital health tools.

Qualifications
Minimum Requirements:
  • High school diploma or GED with two years of experience in patient registration, appointment scheduling, insurance processing, or customer service; OR an associate's degree with one year of experience; OR a bachelor's degree.
Preferred Qualifications:
  • Familiarity with medical terminology.

Commitment to Excellence
Our caregivers are dedicated to achieving the best outcomes for our patients across all facilities. Cleveland Clinic Health System is an equal opportunity employer, and we value diversity in our workforce. We encourage applications from all qualified individuals without regard to any characteristic protected by law.