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About Wickes
Wickes is a leading home improvement retailer, dedicated to providing high-quality products and exceptional customer service. As a Customer Service Assistant, you will play a vital role in delivering an outstanding customer experience, ensuring that every customer leaves our stores feeling valued and satisfied.
Key Responsibilities
- Provide exceptional customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Work collaboratively with the sales team to achieve sales targets and drive business growth.
- Maintain a high level of product knowledge, ensuring that customers receive accurate information and advice.
- Contribute to a positive and inclusive store environment, promoting a culture of teamwork and respect.
- Participate in visual merchandising and store displays, ensuring that our stores look their best at all times.
What We Offer
- A competitive salary and benefits package.
- Ongoing training and development opportunities, helping you to grow and succeed in your role.
- A fun and supportive work environment, with a team that is passionate about delivering exceptional customer service.
- The opportunity to work for a leading retailer, with a strong commitment to customer satisfaction and employee development.
Requirements
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
- Ability to work flexible hours, including weekends and bank holidays.
- Basic computer skills and familiarity with retail systems.
What We're Looking For
We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you have a strong work ethic, a positive attitude, and a desire to succeed, we'd love to hear from you.
