Customer Service Representative

2 days ago


Kent, Ohio, United States Telecoms World Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Telecoms World. As a key member of our Customer Care Team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective support to customers via various communication channels
  • Investigate and resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless customer experience
  • Maintain accurate records and reports of customer interactions
  • Participate in ongoing training and development to enhance customer service skills
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with high call volumes
  • Strong problem-solving and analytical skills
  • Proficiency in computer software and systems
  • Previous experience in customer service or a related field
What We Offer
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • The chance to work with a leading telecoms company


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