Desktop Support Specialist

4 weeks ago


Peoria, Illinois, United States Iron Systems Full time
Job Title: Desktop Support

Job Summary:

We are seeking a highly skilled Desktop Support professional to join our team at Iron Systems. The successful candidate will be responsible for providing technical support and maintenance for desktop devices, including hardware and software issues.

Responsibilities:

  • Manage desktop devices incidents through to resolution, ensuring minimal downtime and optimal performance.
  • Provide standard and approved hardware and software support and maintenance on desktop devices for their entire lifecycle.
  • Analyze Service Desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
  • Ensure that each desktop device is installed with the appropriate desktop image.
  • Monitor security profiles and anti-virus software on all desktop devices and take appropriate action in the event of non-compliance with security requirements.
  • Provide VIP support for desk-side issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available.
  • Perform other related duties as required.

Requirements:

  • Knowledge and experience on Windows 7 OS.
  • Good to have – knowledge in AD and smart hands and feet support.
  • Good to have – knowledge and experience of supporting MAC devices and tablets.
  • Experience with Service management tool – ex – Service now.
  • Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
  • Preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Should be aware of ITIL process of Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management.
  • Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; bachelor's degree preferred.

What We Offer:

At Iron Systems, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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