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Customer Relations Coordinator

2 months ago

Norcross, Georgia, United States Century Communities Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Coordinator. In this role, you will be responsible for providing exceptional service to our homebuyers, responding to their inquiries, and ensuring a seamless homebuying experience.

Key Responsibilities
  • Respond to and resolve customer service and warranty-related communications in a timely and professional manner.
  • Work closely with our homebuyers, warranty, and field teams to ensure a positive and efficient homebuying experience.
  • Develop and maintain protocols for sharing information and communications with regions and communities.
  • Triangulate non-warrantable calls and provide knowledgeable, timely, and professional responses to customer inquiries.
  • Input work orders into Build Pro and send to subcontractors responsible for repairs.
  • Monitor trends in warranty service requests and create reports to identify areas for improvement.
Requirements
  • General understanding of the construction/home building industry.
  • Excellent verbal and written communication skills, with strong attention to detail and an organized approach.
  • Proficient in MS Office Suite and ability to learn industry databases and software programs.
  • Customer service and/or home building experience preferred.
About Century Communities

Century Communities is a top 10 U.S. homebuilder and the fastest-growing public builder for three years in a row. We offer a comprehensive benefits package, competitive salaries, and opportunities for growth and development.