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Front Desk Representative

2 months ago

Minneapolis, Minnesota, United States University of Minnesota Physicians Full time
About the Role

This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more

As a Patient Representative, you will be responsible for promoting a patient-centered care approach to meet the needs of all visitors and guests by maintaining a welcoming, friendly profile in the clinic and overseeing the efficient operation of both reception check-in and checkout procedures.

Key Responsibilities
  • Assist with scheduling future appointments and/or procedures.
  • Welcome visitors, provide non-clinical information, collect co-pays, and enter/verify health insurance information at check-in.
  • Oversee the clinic lobby and patient waiting area to ensure it is clean, orderly, and inviting.
  • Arrange accommodation and/or interpreter services as needed for patient visits.
  • Resolve non-clinical patient customer service issues.
  • Assist with coordinating provider schedules and appointments.
  • Improve efficiencies of clinic schedules and reduce patient waiting times to enhance the customer experience.
  • Request/obtain/send medical records and diagnostic test results from patient visits to other providers as requested.
Requirements
  • Successful completion of Patient Representative training program and OJT within 5 weeks of hire.
  • Knowledge of online scheduling and experience with EMR systems.
  • Keyboarding skills of 35 wpm.
  • Proven experience in customer service.