Call Center Quality Expert

3 weeks ago


Richardson, Texas, United States RCO E Campbell Full time

**Job Overview:**

We are looking for an experienced Call Center Quality Expert to join our team at RCO E. Campbell. In this role, you will be responsible for ensuring the highest level of quality in our customer service interactions.

You will:

  • Evaluate recorded calls to ensure they meet quality standards.
  • Develop and recommend call scripts to improve customer experience.
  • Collaborate with other team members to identify areas for improvement.

**Estimated Salary:** $55,000 - $65,000 per year, depending on experience.


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