Call Center Performance Evaluator

2 weeks ago


Richardson, Texas, United States RCO E Campbell Full time
Job Summary

The RCO Call Center Quality Assurance Specialist plays a critical role in ensuring that our customers receive exceptional service. This position requires a high level of expertise in evaluating call quality and providing feedback to team members.

Main Responsibilities:

  • Evaluate recorded calls using a scoring model to assess quality and resolution success.
  • Communicate results to individuals and management, providing actionable feedback.
  • Develop and recommend call scripts to improve quality and consistency.
  • Collaborate with the QA team to identify trends and areas for improvement.

Benefits:

  • Competitive salary range: $60,000 - $70,000 per year.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

About Us: RCO Campbell is a leading provider of healthcare services, committed to delivering exceptional patient care and experiences. Our team is dedicated to fostering a culture of excellence, innovation, and teamwork.



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