Student Services Consultant 2

2 weeks ago

Los Angeles California, United States The Regents of the University of California on behalf of their Los Angeles Campus Full time

Application Instructions:

COVER LETTER:
In your Cover Letter, please include the following:

  • A brief overview of your qualifications
  • Your interest in this role
  • Your experience managing multiple responsibilities and deadlines in a diverse environment, and optionally;
  • Any additional skills and experiences that make you a strong candidate

REFERENCES:
Provide the names, affiliations, and contact details for three professional references. Letters of reference are not required at this time.

Position Overview:
The Department of English at UCLA is recognized nationally for its excellence.

The department is committed to traditional studies while also fostering innovative research and teaching in interdisciplinary literary studies.

Under the supervision of the Senior Undergraduate Advisor and Senior Graduate Advisor, the role involves serving as an advisor for both undergraduate and graduate students within the English Department.

This position entails coordinating, planning, developing, implementing, and refining policies and procedures to ensure the effective operation of advising services, scheduling, enrollment, and special programs.

The incumbent will be a vital member of the department's staff, participating in campus-wide committees, exercising a high degree of autonomy in significant program areas, and stepping in for fellow Student Services Advisors when necessary.

Collaboration with faculty, administrators, staff, teaching assistants, and students at all levels is essential.

Key responsibilities include academic advising, development and management of special programs and services, consultation with faculty and administrators, and public relations.

Incumbents are acknowledged for their advanced specialization and leadership capabilities.

Compensation:
*UCLA offers a comprehensive pay range. Actual salary offers take into account various factors, including budget, prior experience, skills, knowledge, abilities, education, licensure, certifications, and other business considerations. Salary offers at the upper end of the range are uncommon. Visit to explore benefits that commence on the first day and to calculate the total compensation value including benefits.

Required Qualifications:


Ability to deliver well-structured and grammatically accurate oral and written communication that reflects knowledge and professionalism regarding graduate and undergraduate programs.

(Required)


Demonstrated proficiency in applying fundamental advising techniques with the sensitivity needed to assist students in resolving issues or setting academic goals; skill in showing empathy and genuine concern for student challenges; perceptive listening and awareness.

(Required)


Capability to establish and maintain collaborative working relationships with leadership, students, staff, faculty, administrators, both within UCLA and with external institutions, as well as the public to achieve the objectives of the advising offices.

(Required)

Skill in creating procedures to quickly and accurately assess individual student progress.

Ability to interpret university transcripts, compute GPAs accurately and efficiently, and prepare and distribute admissions files to the Admissions Committee.

(Required)


Exceptional ability to work independently and follow through on assignments with minimal supervision, as well as collaborate effectively with colleagues.

Ability to function in an environment with frequent interruptions while remaining approachable and supportive. (Required)

Knowledge of confidentiality policies and the ability to manage sensitive matters appropriately.

Exceptional skill in interacting with individuals from diverse social, cultural, economic, and educational backgrounds for the purpose of advising students and collaborating with faculty, staff, and graduate students.

(Required)


Proficiency in utilizing computer technology and campus software applications such as OASIS, MyUCLA, DARS, Counselor Desktop, CIMS, Slate to perform job functions, including scheduling, database management, word processing, spreadsheets, and Google applications, Zoom, Slack.

(Required)

Ability to deliver oral group presentations to provide information about academic programs. (Required)

Ability to work collaboratively as part of a team, bridging two advising offices. (Required)


General knowledge of and ability to assist in clarifying the policies and procedures of graduate admissions to current and prospective students, faculty, and the public.

(Preferred)


Familiarity with student services such as the Career Center, Division of Graduate Education, AAP, Counseling and Psychological Services, Teaching and Learning Center, etc.

(Preferred)

Experience in editing web pages, including knowledge of HTML code and web editing software. (Preferred)

Education, Licenses, Certifications, & Professional Affiliations:
A Bachelor's Degree in a related field and/or equivalent experience/training (Required)

Employment Conditions:

Background Check:
Continued employment is contingent upon the successful completion of a background investigation.

Live Scan Background Check:
A Live Scan background check must be completed prior to the commencement of employment.

COVID and Flu Vaccinations:
This position requires proof of vaccination.

Mandatory Reporting:
This position is designated as a mandatory reporter. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse".

Complete Position Description:
(url removed)(phone number removed)

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